Power AIX Specialist

GlassHouse Systems

About The Position

GlassHouse Systems (GHS) is an enterprise systems and managed services solutions provider that develops, designs, and deploys solutions for leading enterprises in Canada and the US. For almost 32 years, GHS has delivered an enterprise-level of service and support to clients. Recognized with industry-leading awards each year, GHS translates this differentiation into positive client experiences. This role involves leading and delivering managed remote infrastructure services for customers, including requirements gathering, data collection, capacity planning, performance analysis, configuration, quality assurance, and technical risk assessments. The specialist will also deliver technical support, identifying and resolving issues, and owning incident, problem, and change management for assigned tasks. The position requires hands-on experience in IBM Power Systems PowerVM Virtualization, Virtual IO Server technologies, Storage virtualization, Network Virtualization, VSCSI, Virtual Fiber Channel (NPIV), etc. The role demands working effectively with customer cross-functional teams composed of technical and sales staff, project management, and business stakeholders, as evidenced by GHS business results and customer satisfaction. Responsibilities include conducting technical presentations and demonstrations, and supporting patching of customer environments during business change windows (including after hours). On-call support may be required.

Requirements

University degree/diploma in Computer Science/Information Technology or an equivalent education program, with 8+ years of relevant IT experience.
10+ years of hands-on experience with IBM AIX administration.
Strong expertise in IBM PowerVM virtualization, including LPAR/VIOS setup and management.
In-depth experience with Hardware Management Console (HMC).
Familiarity with IBM Power9/Power10 hardware architecture and lifecycle management.
Strong troubleshooting and performance tuning skills.
Knowledge of SAN/NAS storage and NPIV zoning in virtualized environments.
Experience in high-availability and disaster recovery configurations.
Familiarity with ITIL processes and enterprise change management practices.
Strong expertise in Red Hat Enterprise Linux (RHEL) on Power.
Strong verbal communication skills and excellent technical writing skills.
Strong team player and enjoys working in a fast-paced team atmosphere.
Ability to manage multiple priorities, commitments, and projects.
Ability to communicate complex ideas verbally and through documentation.
Must be able to grasp highly technical concepts quickly, develop content, and independently document concepts and procedures for target audiences.
Demonstrate personal leadership through positive and professional communication.
Work independently to deliver on assigned tasks and responsibilities with quality and accuracy.
Manage time and effort to effectively deliver on commitments, tracking time where necessary to fulfill services reporting requirements.
Hands-on experience in IBM Power Systems PowerVM Virtualization, Virtual IO Server technologies, Storage virtualization, Network Virtualization, VSCSI, Virtual Fiber Channel (NPIV), etc.

Nice To Haves

Certified in Cloud Technologies a plus.
Proficiency in shell scripting (KSH, Bash, or Perl) a plus.
IBM Certified Advanced Technical Expert – Power Systems with AIX a plus.

Responsibilities

Lead and deliver managed remote infrastructure services for customers, including requirements gathering, data collection, capacity planning, performance analysis, configuration, quality assurance, and technical risk assessments.
Deliver technical support, identifying and resolving issues, and owning incident, problem, and change management for assigned tasks.
Support and manage AIX operating system, VIOS, LPARs, storage and file systems, virtualization, high availability cluster (PowerHA/HACMP).
Support hardware such as IBM Power Systems and HMC.
Support IBM Power Systems virtualization.
Perform LPAR migrations between IBM servers.
Utilize knowledge & experience with AIX OS, software and hardware life cycle.
Perform vulnerability management and patch management.
Perform capacity and performance monitoring and management.
Installation and configuration of the latest version of HMC.
AIX and Linux (RHEL and SLES) on IBM Power systems: installs, upgrades, and migration.
Actively contribute within your team and GHS through tangible contributions to process development, quality improvements, operational efficiency, and other business improvement projects.
Achieve and maintain advanced certifications in the products and technologies assigned.
Demonstrate technical leadership through teaching, coaching, and support of other technical team members.
Conduct technical presentations and demonstrations.
Support patching customer environment during the business change window (including after hours).
On-call support may be required.