Poultry Technical Account Manager - Based in Africa

Nova-Tech Engineering•,

2d•Remote

About The Position

The Technical Account Manager - Africa works with customers, industry partners, and the team to promote and support Nova-Tech Engineering’s technologies and equipment utilization. This position is responsible for installing machines and providing technical support and customer service. Following Nova-Tech Engineering’s training, this role will perform mechanical field repairs and maintenance on Nova-Tech Engineering equipment. This position requires exceptional relationship management skills, attention to detail, and the ability to follow established procedures and offer suggestions for improvement. The ideal candidate has hatchery experience and strong technical skills.

Requirements

Africa based candidate focused on African travel.
Ability to travel up to 50%, domestically or internationally for periods of up to 2 weeks at a time.
Travel to the United States for training and business-related articles once per year for periods of up to 4 weeks at a time.
2+ years of related experience with required customer service and technical experience.
Working knowledge of biology and the poultry industry.
Strong interpersonal, account management, negotiation, and presentation skills.
Excellent verbal and written communication skills in English.
Proficiency in Microsoft Office including Word, Excel, PowerPoint, and Outlook.
Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
Self-directed, adaptable, and comfortable taking on new challenges.
Team-oriented problem solver with strong attention to detail and sound business judgment.
Ability to read and interpret technical information.
Valid driver’s license and ability to be insured.
Valid passport for international travel.

Nice To Haves

Bachelor’s degree in Agriculture, Business, or a related field preferred.
Proficiency in a second language preferred.

Responsibilities

Serve as the primary contact for assigned customer accounts, delivering exceptional service and long-term partnership through timely, clear communication.
Build and maintain strong relationships with customers and hatchery leadership; resolve issues promptly and professionally.
Proactively manage accounts through routine on-site visits, system installations, customer training, and documentation.
Develop strong product and service knowledge to recommend data-driven customer solutions.
Ensure customer understanding of contractual terms and support timely payment compliance.
Monitor customer data, system connectivity, and performance trends; communicate insights and concerns to appropriate stakeholders.
Evaluate treatment processes and collaborate with technical teams on outcomes and quality feedback.
Attend industry events and company trainings as required.
Follow company policies and procedures and contribute as a collaborative team member aligned with company values.
Install machines and provide technical support and customer service.
Perform mechanical field repairs and maintenance on Nova-Tech Engineering equipment.