Posting Outcomes Associate

athenahealth • Belfast, ME

2d • $50,000 - $86,000 • Hybrid

About The Position

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. We are looking for a Posting Operations Associate to join the Posting Outcomes teams within our RCM division. In this role, the Posting Operations Associate will be responsible for taking ownership of complete processes and smaller projects while coordinating across functions to achieve team objectives. This individual will also work to develop others while contributing to strategic initiatives through analysis and recommendations. The Posting Operations Associate will also be expected to demonstrate self-awareness by seeking feedback from cross-functional partners and adapts approach based on stakeholder needs. drive results by achieving objectives through coordination and influence across teams, collaborate inclusively by building partnerships across functions to meet shared project objectives and instill trust by gaining confidence through consistent delivery and transparent communication. The Team: The Posting Outcomes team drives operational performance and quality across all posting workflows through active monitoring, collaboration, and direct intervention. The team manages both core and ancillary posting processes while partnering with BPO vendors and internal stakeholders to optimize performance outcomes and identify integrity opportunities. They also handle complex, offshore-restricted work and resolve escalated service issues to ensure seamless posting operations.

Requirements

• Bachelor's degree preferred
• 3+ years of relevant professional experience
• Proven project coordination experience with demonstrated results
• Strong communication and collaboration skills across diverse stakeholders
• Experience with data analysis and process improvement methodologies
• Subject matter expertise in general RCM Posting processes

Responsibilities

• Owns complete processes within assigned workflow areas, ensuring end-to-end quality and performance
• Manages multiple competing priorities and adapts quickly to changing business needs
• Resolves complex issues that require coordination across multiple teams or systems
• Leads small-scale improvement projects from identification through implementation
• Coordinates with cross-functional partners to gather requirements and implement solutions
• Analyzes performance data to identify trends and recommend strategic actions
• Documents and communicates process changes to stakeholders
• Formally mentors Analyst and Sr. Analyst team members, providing regular feedback and guidance
• Contributes to training program development and delivers training sessions as needed
• Supports onboarding of new team members and ensures knowledge transfer
• Participates in professional development activities and shares learnings with the team

Benefits

• health and financial benefits
• commuter support
• employee assistance programs
• tuition assistance
• employee resource groups
• collaborative workspaces
• dogs allowed in some offices

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level