POSTING TBD

New Hampshire Mutual Bancorp • Wolfeboro, NH

6d • Onsite

About The Position

Under general supervision, this role delivers a positive experience to each customer by providing competent, courteous, and efficient customer service within the bank's policies and guidelines. The Universal Banker is responsible for building customer relationships while opening and maintaining all account types. This role requires a working knowledge of banking products and services, which are promoted to the customer. Strong communication and listening skills are essential to identify customer needs. The position requires a willingness to switch between the teller and customer service roles as needs arise.

Requirements

• Previous related cash handling experience.
• A minimum of 1 year of working experience in a customer service environment.
• Strong customer service, interpersonal, communication, and organizational skills.
• Sound decision-making and trouble shooting skills.
• Demonstrates ability to work independently and efficiently while knowing when to utilize resources.
• Requires basic desktop application knowledge as well as reading, writing and basic arithmetic skills.
• Must be able to work Saturdays and Sundays if applicable.
• Ability to travel between offices as required.

Responsibilities

• Maintains minimal errors and resolves outstanding errors in a timely manner with assistance from branch mentor or supervisor.
• Carefully prepares and checks customer documents for completeness and accuracy utilizing procedures and resources.
• Expands customer relationships by exploring customer product and service needs through interactive dialogue.
• Maintains working knowledge of local and industry financial fraud trends; utilize this knowledge to be observant by identifying and helping to prevent instances of fraud from perpetration against the bank and/or our customers.
• Increase relationships by maintaining a working knowledge of products and services while educating the customer of new and existing product opportunities. Demonstrates a “how can I help” service orientation.
• Maintains professionalism with face-to-face interactions as well as answering the telephone and responding to emails.
• Adheres to branch security, exercises dual control and maintains safe working standards according to the Bank Security Program.
• Handles all customer interactions while maintaining the highest level of confidentiality within the customer service office and on the teller line.
• Opens and services all types of personal and business accounts accurately and performs any associated account file maintenance while utilizing resources.
• Performs all duties for safe deposit boxes where applicable.
• Willingness to transition between teller and customer services as needed.
• Complies with established procedures for handling cash while maintaining proper levels of cash in cash drawer.
• Executes general housekeeping within the retail area.
• Satisfactorily completes all required compliance training and complies with all regulations, which apply within the scope of the position. Maintains knowledge of, ensures compliance with Federal and State regulations, and adheres to all Bank policies and procedures.
• Performs other duties as requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED