Post-Secondary Success Coordinator

Booker T Washington Community Service Center • San Francisco, CA

2d • $75,000 - $80,000 • Onsite

About The Position

The youth department at Booker T. Washington Community Service Center (BTWCSC) is informed by the Children’s Defense Fund (CDF) Freedom School® model, centering identity development, critical consciousness, leadership, and collective responsibility. The Post-Secondary Success Coordinator approaches college and career readiness through a strengths-based, healing-centered, and liberation-focused lens, recognizing the historical and systemic barriers many Black, low-income, and first-generation students face. BTWCSC seeks a reliable, collaborative, and results-driven professional to help meet ambitious operational targets and sustain growth as it expands youth programming to better support Transitional Age Youth (TAY). This role is critical in supporting high school, post-secondary, and TAY participants, some of whom may have experienced homelessness, as they prepare for and successfully transition into college, career training programs, employment, or independent living. The Coordinator partners closely with teachers, youth coordinators, case managers, families, and external organizations to ensure students receive consistent, culturally affirming, high-quality guidance throughout their post-secondary journey. The role emphasizes belonging, persistence, and long-term success, ensuring students and families have trusted relationships, culturally relevant resources, and sustained support while navigating complex education and workforce systems and remaining connected to community, culture, and self-determination. The position reports to the BTWCSC Teen/TAY Manager.

Requirements

• High school diploma or equivalent required; associate's or bachelor's degree in education, social work, counseling, human services, or a related field strongly preferred.
• At least two years of relevant experience working with youth or young adults in school-based programs, afterschool settings, college access initiatives, workforce development, housing-based services, or nonprofit social services.
• Experience supporting first-generation college students, transitional age youth (TAY), or system-impacted youth is highly valued.
• Demonstrated understanding of the distinct needs, barriers, and strengths of youth from historically marginalized communities, including communities of color, grounded in a culturally responsive and strengths-based approach.
• Ability to plan, coordinate, and facilitate post-secondary readiness activities, such as college and career exploration, financial aid guidance, life skills development, and goal-setting workshops.
• Strong verbal and written communication skills, with the ability to engage effectively and professionally with youth, families, staff, school partners, post-secondary institutions, and community-based organizations.
• Proven ability to build and sustain trusting, professional relationships with youth, families, colleagues, volunteers, and external partners.
• Excellent organizational skills and strong attention to detail; able to manage multiple priorities, track participant progress, and complete case notes, reports, and documentation accurately and on time.
• Ability to work collaboratively as part of a team while also exercising independent judgment in youth support and planning.
• Emotional maturity, professionalism, integrity, and sound judgment; able to serve as a positive adult role model for young people.
• Comfortable working in a fast-paced, dynamic environment and adapting programming and supports to meet youth needs.
• Proficiency in Microsoft Office and Google Workspace (Docs, Sheets, Forms, email), with the ability to learn and consistently use data systems for tracking and reporting outcomes.
• Ability to read, understand, and complete a range of forms, reports, and compliance documentation.
• CPR/First Aid certification required, or ability to obtain within the onboarding period.
• Food Safety/ServSafe certification required, or ability to obtain within the onboarding period.
• Commitment to complying with all organizational policies related to safety, professional conduct, and substance-free work hours.

Nice To Haves

• Familiarity with CDF Freedom School, culturally responsive teaching, or literacy intervention models.
• Experience working in community-based organizations or expanded learning programs.
• Bilingual skills (English/Spanish) a plus.
• Valid driver's license preferred
• Willingness and ability to take part in off-site activities, college visits, and occasional evening or weekend events.

Responsibilities

• Support TAY in pursuing post-secondary pathways: college enrollment or re-enrollment, workforce entry, vocational training, credential programs, paid internships, and independent living readiness.
• Provide individualized planning for non-matriculated TAY emphasizing employment readiness, career exploration, life skills, and stabilization supports, while keeping pathways back into education or training open.
• Assess participants' strengths, interests, academic or work history, and barriers to build realistic, strengths-based action plans.
• Conduct regular check-ins (in person, phone, virtual) to track milestones such as GED completion, job placement, credential attainment, or re-engagement in education or training.
• Coordinate crisis response and ongoing support with families, Property Management, and community partners when academic, employment, personal, or housing challenges arise.
• Collaborate with Youth Programs and BSAFE teams -Teen Coordinators, the Teen/TAY Manager, and BSAFE Case Managers - to align goals, coordinate interventions, and ensure consistent support.
• Develop and facilitate a college and career readiness curriculum covering applications, pre-college testing (SAT, ACT, placement exams, GED), financial aid, scholarships, job readiness, and life skills.
• Support youth in understanding testing requirements, registering for exams, accessing fee waivers and accommodations, preparing for tests, and interpreting scores.
• Plan and lead local and out-of-state college visits, corporate tours, and career exploration experiences.
• Maintain current resources on transferable credits, post-secondary programs, testing requirements, scholarships, internships, and employment opportunities.
• Build and maintain relationships with post-secondary institutions, partner programs, and college access organizations.
• Sustain partnerships with colleges, universities, trade organizations, apprenticeship programs, and CBOs to expand culturally safe engagement opportunities.
• Collaborate with high schools, counselors, and external programs to support shared students.
• Serve as a liaison between students, families, schools, and post-secondary institutions, minimizing language, cultural, and systems-based barriers.
• Help students identify and apply for scholarships, grants, and financial aid, including options for those ineligible for federal aid.
• Provide case management, referrals, and job placement assistance.
• Maintain ongoing contact with Continued Post-Secondary Students to support persistence and track outcomes.
• Identify barriers to matriculation and provide continued advising for youth not immediately matriculated.
• Educate caregivers on post-secondary planning, financial aid, and college systems.
• Conduct regular parent/guardian check-ins and facilitate family workshops and information sessions.
• Participate in parent-teacher and IEP meetings alongside student support teams when appropriate.
• Maintain accurate participant data, case notes, and outcomes in BTWCSC's systems (e.g., Airtable, DCYF CMS).
• Track outcomes and contribute to grant and funder reporting.
• Attend required program, department, and agency-wide meetings and trainings.
• Perform other duties as assigned in alignment with BTWCSC's mission and youth development goals.

Benefits

• 100% employer-covered health, dental, and vision benefits
• Paid time off, including 15 days of vacation, holidays, and Center seasonal breaks/closures
• Workers’ compensation coverage
• Employee Assistance Program (EAP)
• Monthly wellness benefit after 90 days
• Access to daily hot meals and snacks
• Commuter benefits after 90 days
• Life and disability insurance
• 401(k) retirement plan with a 4% employer match (1% employee contribution required)
• Professional development opportunities, including conferences, seminars, webinars, and trainings

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED