Adult Literacy Education Manager, Post-Secondary Pathways

East Side House Settlement•Bronx, NY

2d•Hybrid

About The Position

East Side House (ESH) is a community resource in the Bronx and Northern Manhattan. We believe education is the key that enables all people to create economic and civic opportunities for themselves, their families, and their community. ESH’s Adult & Workforce Development Programs aligns with our mission by providing high quality programs and services within community centers and school partnerships. Reporting to the Assistant Director of Post-Secondary Pathways, the Adult Literacy Education Manager is responsible for development, oversight, and management of Adult Literacy Programs. The Adult Literacy Education Manager will work under the supervision of the Assistant Director of Post-Secondary Pathways. As a member of the PSP Programs, the Adult Literacy Education Manager is expected to provide high quality adult programs and services within the community. This position’s direct reports include the GED Instructor and the ESOL Instructor and interacts with other internal programs within East Side House such as (but not limited to) Jobs Plus and externally within the community. With a focus on design, implementation, oversight, compliance, and continuous improvement of adult education programs, the Adult Literacy Education Manager provides services that are focused towards education, workforce development, and student support.

Requirements

Minimum Bachelor’s Degree required, and minimum of 5 years’ experience in a similar position.
Experience working adult learners and the community served by East Side House Settlement.
Strong computer skills and technological experience including Microsoft Office (Word, Teams, etc.) Google Suite (Google Classroom, Docs, and Sheets) and similar programs
Demonstrated supervisory experience and leadership skills with a focus on execution and results, with ability to mentor staff to achieve higher levels of performance
Exhibits good judgment and analytical skills required to anticipate organizational advancement
Strong written and verbal communication skills: a persuasive, passionate and effective communicator with excellent public speaking skills and ability to communicate and interact comfortably with a range of stakeholders (staff, partners, funders); a compelling spokesperson on behalf of the organization mission and vision
Exhibits high integrity, and demonstrates the ability to be valued and respected by community, professionals, civic leaders, corporations, foundations and government officials
Possesses strong organizational leadership and project management skills, able to oversee and handle multiple projects and tasks simultaneously
Maintain strong relationship with all stakeholders, including prospective employers, strategic partners, organization leadership, funders, community leaders
Will be fingerprinted prior to employment by the New York City Department of Health and/or by the New York City Department of Education.

Responsibilities

Serve as the Program Manager of Adult Education Programs responsible for the day-to-day operation of Adult Educations services on accordance with funder guidelines.
Recruit, hire and directly supervise Instructors, interns and other relevant support staff.
Conduct quarterly evaluations, meet regularly with staff to review Adult Literacy program data and outcomes.
Oversee Adult Literacy Instructors in curriculum development and implementation.
Serve as a substitute instructor on an as needed basis in the temporary absence of a course instructor.
Oversee collaborative efforts towards achieving goals as set forth in the Years 1-3 Performance-Based Milestones Chart (subject to change).
Provide connections to onsite and offsite education services across a variety of sectors; partnerships would be developed with training organizations, colleges, and adult education providers.
Promote access to and completion of affordable two-year and four-year college degree programs such as those offered at the City University of New York (CUNY).
Leverage and develop partnerships with other organizations for occupational training for in-demand occupations leading to industry-recognized credentials.
Coordinate recruitment efforts and oversee orientation sessions for new PSP students and potential students.
Assist with the scheduling of GED testing for participants, develop and maintain referral systems with GED Testing sites.
Be willing to become licensed in area of certification as required by program and lead trainings to certify staff and/or participants.
Assist with facilitating inter-agency and inter-program communication, collaborate with other ESH programs.
Use diversified marketing strategies to reach a wide range of students, taking into consideration the varying demographics, needs, work experience, skills, education levels, and career interests of students.
Utilize DYCD Portal, Salesforce and other PMS to effectively document case notes and regularly track participant progress.
Serve as a member of a Program Improvement Team (PIT) that will meet regularly to assess and review program data and recommend changes.
Other duties as assigned by supervisor.