Post-Sales Enablement Manager

Zip • New York, NY

2d

About The Position

Zip is seeking a strategic and execution-oriented Post Sales Enablement Manager to join their team. This role is responsible for equipping customer-facing teams, including Customer Success Managers (CSMs), Implementation Managers, Technical Implementation Managers, Support, and Zip Partners, with the necessary knowledge, tools, and resources to deliver exceptional customer value. The position acts as a liaison between Product, Product Marketing, and the Postsales organization, ensuring the team is well-prepared to drive user adoption, customer retention, and net revenue retention (NRR). The role reports to the Partner Success Manager and collaborates with Solutions, Customer Success, Partnerships, Product, Support, and Education teams.

Requirements

• 5+ years of experience in Post-Sales Enablement, Instructional Design, or solution implementation within a fast-paced B2B SaaS environment.
• Direct experience building enablement programs for post-sales roles such as Professional Services, Solutions Consulting, Implementation, Customer Success, Support, or similar customer-facing teams.
• Exceptional communication, presentation, and storytelling skills.
• Proven ability to build strong cross-functional relationships with Product, Marketing, and Leadership.
• A self-starter mindset with the ability to thrive in a fast-growing, dynamic startup environment.
• Comfortable managing multiple projects simultaneously from concept to completion.
• Ability to map enablement initiatives back to core business metrics like TTV, NRR, CSAT, and Net Retention.

Nice To Haves

• Experience working in the Procurement, Fintech, or ERP space.

Responsibilities

• Build and manage comprehensive onboarding programs for post-sales roles, including Solutions Consultants, implementation resources, and other customer-facing delivery functions.
• Create role-based learning journeys that accelerate team ramp time, optimize performance, and improve implementation readiness.
• Develop and maintain ongoing enablement programs tied directly to rapid product releases, process updates, delivery methodology changes, and recurring skill gaps.
• Design assessments, certificates of completion, and readiness checkpoints to validate learning retention and practical field execution capabilities.
• Partner cross-functionally with Solutions, Product, Support, and Education teams to keep enablement materials highly accurate, current, and usable.
• Organize and maintain enablement content across internal learning management systems (LMS) and knowledge repositories, such as Skilljar, Zendesk, and shared documentation spaces.
• Structure internal enablement content strategically so that it can be seamlessly extended to partner-facing audiences over time.
• Build reporting and dashboards to provide leadership with deep visibility into enablement program completion, baseline readiness, and actual field adoption.
• Identify enablement gaps directly from the field and translate front-line feedback into scalable, high-impact training content and playbooks.
• Support post-sales managers with readiness tracking, reinforcement strategies, and ongoing development planning for their teams.
• Optimize the utilization of the enablement tech stack and map all initiatives back to core business metrics like customer satisfaction, accelerated time-to-value, and Net Revenue Retention (NRR).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed