Post Sale Lead - Operations (Temporary - 6months contract)

Christie's • New York, NY

5d • Onsite

About The Position

Post Sale Services is responsible for providing clients with an accountable and dedicated team to deal with and respond to their post-sale transactional queries across Live and Online sales. Working with other members of the Post Sale Service Team, Shipping, Finance and Specialist Art Departments, the Post Sale Service Lead will manage, oversee and provide ownership for our clients post sale client experience. This role is to ensure thorough completion of these services from auction and payment - through to final shipping/collection and delivery of property. This will be achieved whilst upholding Christie’s Client Service Standards for our both our internal and external clients.

Requirements

• Demonstrate exceptional client service and communication skills
• A passion and determination to deliver a high standard of client service.
• Proven time/task management and problem solving abilities.
• Detail oriented
• Strong processing abilities whilst remaining client focused.
• Strong work ethic and able to work in a fast paced multi-tasking environment.
• A logical thinker and problem solver with the ability to seek continuous improvement.
• Ability to build strong relationships internally and externally.
• Excellent verbal and written presentation skills.
• Confident in using MS Excel, Outlook and Word

Nice To Haves

• Client service experience advantageous.
• Language skills advantageous
• Accounting experience advantageous
• Experience and knowledge of fine art shipping preferable
• Experience of using an ERP system is preferable e.g. JD Edwards Oracle.
• Understanding of/experience in the auction industry is beneficial.

Responsibilities

• Be the primary and proactive point of contact for Christie’s clients – over phone, email or digital channel.
• Be accountable and provide oversight for a portfolio of Live and Online auctions – for all post sale related issues and queries e.g. invoicing, shipping quotes, settlement.
• Own client issues through to resolution.
• Ensure that all communication is sent to client in a proactive and timely manner.
• Proactively “closing” the sale operationally and financially.
• Collaborate with internal Subject Matter Experts to resolve issues.
• Prepare and hold regular stakeholder meetings.
• Proactive inventory management.
• Other duties as assigned by Line Manager

Benefits

• Discretionary bonus compensation
• Overtime pay

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed