Post Recovery Representative - Hybrid - Indianapolis, IN

900Work, LLC • Indianapolis, IN

2d • Hybrid

About The Position

The Post Recovery Representative will be responsible for handling a high volume of inbound calls, serving as a process expert for callers, and assisting them in a timely and effective manner. The Post Recovery Representative is responsible for accurate and timely reporting of all repossessions to clients, ensuring compliance with client post-repossession requirements, and supporting partnered departments in the completion of any necessary administrative tasks.

Requirements

• Associates Degree or equivalent from a two-year college or technical school
• At least 1 year of customer service, customer service and/or administration in any office related industry
• Phone experience required, must be able to answer and complete multiple phone lines.
• Working with Microsoft Office, Word, Excel, PowerPoint and Outlook experience
• Must possess a professional phone demeanor
• Excellent verbal communication skills
• Detail oriented, efficient and accurate data typing and research
• Must type at least 40 WPM
• Applicants must be legally authorized to work in the United States

Nice To Haves

• Bachelor’s degree a plus

Responsibilities

• Handling a high volume of calls pertinent to all aspects of the post recovery department, including scheduling release and redemption, answering questions, and handling escalations.
• Timely reporting of all repossessions from the 3rd party service providers to the applicable client, either by email or within the client’s system of record.
• Obtaining of all client-required forms on each repossession to meet service level requirements and timelines.
• Fielding a high-volume of inbound calls to schedule vehicle release. Placing outbound calls to coordinate pickup, paperwork, and answer questions.
• Management of lot inventory, including but not limited to: handling of redemption releases, handling of transport releases, following up with individual agencies to keep an accurate inventory of units on lot.
• Handling of contested repossessions to ensure the vehicle take back process is done efficiently and accurately.
• Preparation of analytical repossession reports provided to clients.
• Ensuring timely and appropriate client communication.
• Answering phones and customer service.

Benefits

• Competitive compensation package
• Full suite of medical benefits, including dental, vision, 401k, pet insurance and more!
• PTO and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree