Post Office Manager, Hourly Full Time Day

Shoppers Drug Mart • Etobicoke, ON

6d • CA$18 - CA$21 • Onsite

About The Position

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

SUMMARY: Responsible for organizing and delivering full service retail postal services (courier items, postal boxes, money transfers, call-in parcels) to Shoppers Drug Mart customers, maximizing department revenue and customer satisfaction.

Requirements

• Experience with retail and cash handling
• Superior interpersonal skills
• Efficient time management ability
• Strong verbal and written communication skills
• Effective organization and planning skills
• Commitment to providing exceptional customer service
• Ability to work flexible shifts which may include nights and weekends

Nice To Haves

• Planning, Judgement and Decision Making
• Independent thinking and decision making when dealing with issues related to customer’s requests
• Judgment & decisions would be made based on ability to ask the right questions leading to the appropriate solutions
• This position requires the ability to act upon tasks and goals outlined by management

Responsibilities

• Organizing and delivering full service retail postal services (courier items, postal boxes, money transfers, call-in parcels) to Shoppers Drug Mart customers, maximizing department revenue and customer satisfaction.
• Leads by example and ensures that Post Office staff demonstrate our CORE Values
• Interviews and recommends final candidates for hiring
• Ensures Post Office cashiers complies with all Store Standards
• Trains employees in job functions and provides on-going coaching and instructions
• Assists with completing performance reviews of Post Office cashier staff in conjunction with the FSM
• Ensures exceptional customer service is provided beyond expectation
• Ensures employees present proper image to the public in accordance with Uniform Policy
• Ensures all loss prevention systems and procedures are performed according to Standards
• Ensures procedures regarding parcel checks are adhered to

Benefits

• purchase discount program
• competitive pay
• online learning through Academy

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed