Post-Launch Project Coordinator

SMB Team • Philadelphia, PA

14h • $70,000 • Hybrid

About The Position

SMB Team is looking for a Project Coordinator to oversee the systematic assignment, quality control, and proactive monitoring of all post-launch website requests within the Project Management Department. We are looking for a Project Coordinator to ensure seamless service delivery by identifying and resolving issues before they impact the client, maintaining high standards of the Client Experience team.

Requirements

• 3+ years experience as a Project Coordinator in a fast paced environment
• Strong organizational skills with high attention to detail; clear professional written and verbal communication
• Ability to manage multiple tasks simultaneously and prioritize effectively
• Familiarity with project management tools (HubSpot, Asana, or similar)
• Proactive, solutions-oriented mindset; ability to follow and improve detailed SOPs
• Reliable, responsive, and highly organized with strong follow-through
• Must be reliable, responsive, and highly organized
• Comfortable working within defined processes and escalating appropriately
• Strong follow-through on all assigned tasks and communications
• Proactive mindset — identifies and addresses issues before they escalate
• Clear, professional written and verbal communication at all times

Nice To Haves

• Experience in digital marketing, agency environments, or client-facing roles preferred
• basic WordPress knowledge a plus

Responsibilities

• Monitor and triage incoming post-launch support tickets; categorize, prioritize, and route to appropriate team members within SLA windows
• Verify Marketing Specialists have gathered all necessary client information before assigning tickets to developers; set and communicate timelines and next steps
• Follow up with developers and Marketing Specialists to confirm task completion and client satisfaction
• Support minor QA checks on deliverables before client-facing milestones; assist with offboarding procedures and documentation
• Maintain accurate records across project management and client portal platforms
• Provide backup support for onboarding and website teams; participate in team meetings and contribute to SOP feedback and process improvement initiatives

Benefits

• We pay for 75% of your Medical, Dental, Vision insurance for YOU and YOUR FAMILY.
• FLEXIBLE VACATION TIME - We encourage you to take time to recharge so you can be your best here at work.
• Team member education and learning budget on courses, events and books.
• 401(k) with a 3% Match.
• WFH or come to the office. The choice is yours!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed