Post Heart Transplant Nurse Coordinator BWH

Mass General Brigham • Boston, MA

17h • Onsite

About The Position

The Post Heart Transplant Nurse Coordinator is a professional registered nurse licensed in the state of Massachusetts with cardiac surgery experience. This role is responsible for all aspects of ambulatory and in-hospital care of the pre-transplant and post-transplant patient. The position involves close collaboration with the transplant team, inpatient staff, and others to ensure effective care transitions between pre-, peri-, and post-transplant phases in both ambulatory and hospital settings. Key responsibilities include collecting and entering data into EPIC and heart transplant databases as required by the hospital and various agencies. The role demands a strong clinical background, exceptional organizational skills, attention to detail, and the ability to coordinate and follow through on all aspects of patient care. Effective communication with the transplant team, patients, and families is crucial. The nurse coordinator must demonstrate the ability to effectively manage patients by assuming full responsibility for assessment, planning, implementation, and evaluation of patient care. This position reports directly to a designated nurse manager or nurse director and will work on-site at the BWH Main campus, with potential travel to off-site locations in Massachusetts and surrounding states, possibly requiring licensure in other states.

Requirements

• Graduate of an approved school of nursing with current registration in Massachusetts.
• Newly licensed nurses BSN required.
• Five years or more of Intensive Care Cardiac Surgery experience required; must have within the past 2 years.
• Transplant Patient care experience required.
• Ability to work independently while collaborating with others in the care of complex patients with advanced heart disease, multiple co-morbidities, and eventual heart transplantation.
• Excellent written and oral communication skills to work with individuals from various fields of expertise, including physicians, nurses, hospital administrators, and outside clinical and administrative providers.
• Flexibility, excellent judgment, and the ability to work independently and as part of a team are essential.
• Excellent organizational abilities to formulate and meet rigorous clinical timetables.
• Must display interpersonal skills and ability to work as part of a multidisciplinary team.
• Maintains communication with other transplant programs to keep abreast of current information.
• Utilizes time and materials effectively.
• Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH/Partners; follows safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or Partners, as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.

Nice To Haves

• Ambulatory experience with telephone triage strongly preferred; within the last 12 months.
• Knowledge of community resources and post/non-acute care providers preferred.
• Familiarity with discharge and resource planning preferred.
• CCTC or ABTC obtained within 2 years of employment.

Responsibilities

• Facilitates interactions of the multidisciplinary team members, including physicians, social work, transplant pharmacist, nutritionist, and outside consultants.
• Acts as a liaison between members of the inpatient care team and outpatient management team, including heart transplant nurse practitioners.
• Communicates with referring physician team to keep them up-to-date regarding patients' clinical status.
• Telephone contact with patients to assess clinical status, monitor response to therapy, adjust medications in consultation with clinical providers, and organize outpatient or inpatient follow-up as needed.
• Assists in urgent patient triage, including emergency room visits and transfer from outside institutions, and documents the care provided.
• Provides education to transplant patients and family members regarding important aspects of care, including but not limited to: activity, diet, medication adherence, and healthcare follow-up. Helps to maintain current supply of patient/family education materials.
• Sets up consults with specialty providers, follows up on consult recommendations, and communicates results to patients and other providers.
• Assists with communication and correspondence to/from patients, employers, pharmacies, and insurance providers with regard to medication prescriptions, cardiac rehabilitation, disability, family medical leave, and payment coverage. May also communicate and correspond with other providers (e.g., utility company, telephone company) as dictated by patient needs. These duties may require telephone calls, faxes, mail, and/or e-mail.
• Meets regularly with medical program director and nurse practitioners to facilitate quality and process improvement initiatives. As requested, implements and assesses initiatives and summarizes results for the team.
• Attends weekly clinical meetings and heart transplant clinics as needed.
• Collaborates with financial counselor and social work to assist patients/families in need of financial support, insurance coverage, medications, housing and/or utilities.
• Ability to work on-campus wearing appropriate PPE when caring for patients requiring all levels of precautions.
• Ability to triage and manage high patient volumes with complex needs in a crisp and pithy manner.
• Collects demographic and clinical data from hospital computer system, administrative sources, charts, and weekly conferences and enters data into heart transplant databases as needed, including the United Network for Organ Sharing (UNOS) system.
• Provides research nurses with clinical data on subjects enrolled in research studies.
• May be asked to assist in writing summaries for administrative or clinical purposes as requested by the Nurse Manager, Nurse Director, or Medical Director of the Heart Transplant Program.
• Participates with all assigned QAPI processes as directed.
• Establishes effective professional relationships with other members of the healthcare team.
• Serves as a role model and resource for other staff, providing assistance with the care coordination process, clinical skills, and patient teaching.
• Maintains communication with other transplant programs to keep abreast of current information.
• Maintains professional relationships with appropriate professional organizations.
• Regularly incorporates new scientific findings in specific areas of expertise into clinical practice.
• Maintains awareness of new developments in the specialized area and participates in research activities.
• Utilizes time and materials effectively.
• Participates in the orientation of new staff members, students, and others as appropriate.
• Provides input into the evaluation of other staff as appropriate.
• Adheres to hospital and departmental policies. Recommends changes in policies and procedures through appropriate channels.
• Participates in determining and implementing goals and objectives for the transplant program, and in the periodic review of the program.
• Other duties as assigned.

Benefits

• Comprehensive benefits
• career advancement opportunities
• differentials
• premiums
• bonuses
• recognition programs

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level