Post-Closing Intake Specialist

Fairway Independent Mortgage Corporation • TX - Remote, TX

3d • Hybrid

About The Position

We are seeking a detail-oriented Post-Closing Intake Specialist to monitor our funded loan pipeline and facilitate clear, efficient communication between internal teams and external partners. In this role, you will manage suspense items, oversee shared mailboxes, and ensure all post-closing inquiries and condition reports are handled accurately and on schedule. This is a nationwide opportunity with remote flexibility, requiring a designated home workspace and occasional on-site presence as needed.

Requirements

• 1+ years of related professional experience operating in a fast-paced environment, analyzing and interpreting data, and managing professional relationships.
• Basic proficiency in Microsoft Excel, including pivot tables and VLOOKUPs.
• High School Diploma or GED.

Responsibilities

• Monitor the funded pipeline, direct assignments for internal and external suspense items across multiple business lines, and track loans delivered to investors.
• Review incoming conditions and inquiries from multiple channels (email, reports, investor portals) and route requests to the appropriate internal groups.
• Connect with external partners—including housing finance agencies (HFAs), servicers, and investors—to secure updated review statuses and condition reports.
• Generate operational reports for leadership, including investor review turn times, pipeline metrics, and suspense logs. Accurately update systems of record with necessary notes and tracking dates.
• Deliver responsive, high-quality service to internal and external partners via phone, email, and instant messaging.
• Participate in team meetings, training sessions, and special projects or research initiatives as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED