Post Closing Administrator

CrossCountry Mortgage, LLC

6d

About The Position

The Post Closing Administrator provides administrative support to the Post Closing Team, focusing on post-closing documentation, file organization, data entry, and communications. The role supports accurate and timely processing of closed transactions and helps the team maintain compliance and operational efficiency.

Requirements

• At least 1 year of experience in mortgage closing and/or post-closing activities.
• Experience using loan origination and/or servicing systems.
• Excellent customer service skills, providing professional and courteous support to internal employees and external vendors.
• Excellent judgment and decision-making skills.
• Excellent attention to detail.
• Excellent communication skills.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Assist the Post Closing Team with administrative tasks related to closed loans.
• Review daily investor reports and portals to track suspended loans and new conditions, log suspense notifications, and document critical dates such as initial condition issue and cure-by deadlines.
• Monitor the pipeline to ensure shipped loans are conditioned or purchased in a timely manner.
• Review closed loan files to determine whether suspense items are already in the loan file and submit them to the investor for review and curing.
• Upload and file documents in internal systems and ensure accurate data entry.
• Work with internal departments, external partners, and clients to obtain documentation needed to cure suspense items in a timely manner.
• Prepare and provide Post Consummation Closing Disclosures and refund checks as needed, following regulatory guidelines.
• Process collateral requests with warehouses and notify Secondary Marketing when eligible for allocation.
• Process requests for Pay History on aging loans through the Loan Servicing Department.
• Build knowledge of Agency and Investor guidelines, as well as State and TRID regulations.
• Monitor shared inboxes and route emails or requests to the appropriate team members.
• Assist in generating reports or summaries as requested.
• Perform other administrative duties assigned to support the efficiency of the Post Closing Team.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Company-provided short-term disability
• Employee assistance program
• Wellness program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed