POS System Support Intern (Unpaid)

Universal Processing•New York, NY

1d•Onsite

About The Position

This internship is intended for Mandarin fluent speakers, including in reading and writing. The Point of Sale (POS) System Support Intern will work onsite between 20-25 hours per week Monday to Friday in our Flushing, Queens office. Lunch and transportation allowance are provided. The Technical Support Intern provides strong backup to the uServe System team, to ensure smooth daily operations and enhance customer satisfaction.

Requirements

Must be authorized to work in the US at the time of hire.
Bilingual proficiency in Mandarin-Chinese is required, including reading and writing. This is especially important as you will be translating between both languages.
Analytical mindset and comfort working with complex systems
Ability to work in fast-paced technical environments
Currently in, or recently graduated from, a Bachelor’s or Master’s program for Computer Science, Information Technology, or related field.
Interest in troubleshooting and problem solving

Nice To Haves

prior experience with solving technical inquiries is a plus

Responsibilities

Understand the basic characteristics of various credit card processing devices to help maintain and improve inventory management
Become familiar with various device-related CRM systems and handle some simple device deployment requests
Develop strong communication, analytical, and attention to detail skills
Proofread, translate, and adapt client-owned materials onto POS software for various business owners
Provide technical assistance and support for incoming queries and issues related to terminal hardware.
Assist the uServe team with other tasks as assigned