POS Support Specialist

U-Haul•Phoenix, AZ

13d•Onsite

About The Position

U-Haul is seeking POS Support Specialists to join their team in Phoenix, Arizona. This role involves providing remote support to various U-Haul internal and field end-users for computer-based applications and systems. Specialists will work under the direction of the Manager- U-Haul POS Support.

Requirements

Fundamental working understanding of basic network functions, ie: Ping, tracert, etc.
Understanding of IP addresses, and configuration of routers, modems, and switches.
Support, identify, and resolve operating system and browser issues.
Troubleshoot multiple mobile devices utilizing U-Haul mobile applications.
System diagnostics and specifications via command prompt.
Ticket logging proficiency.
Detailed and complete descriptions of issues and resolution.
Appropriate professionalism and demeanor, including phone and chat etiquette.
Ability to type quickly and articulate information clearly.
Understanding of networked equipment and the ability to remotely install, troubleshoot, and resolve peripheral hardware issues.
Working knowledge of operating systems and browsers.
Typing speed minimum of 45 wpm.
Excellent written and verbal communications skills.
Well-rounded knowledge of peripherals in a networked environment.
Knowledge of mobile device and application troubleshooting.

Nice To Haves

Fundamental networking knowledge and experience.
Knowledge of Center/MCO workstations and peripherals.
Experience programming and managing devices through Meraki.

Responsibilities

Provide Remote support, via phone queues and live chat assistance, to all applications used to facilitate rental transactions and daily functions of U-Haul field and internal personnel.
Troubleshoot U-Haul owned and maintained peripherals, ie: printers, cash drawers, mobile devices, computer workstations, credit card payment terminals, modems, routers, switches, etc.
Identify software discrepancies and report to development teams for resolution.
Research issues and assist in swift incidence and response scenarios.
Tier 1 issue troubleshooting and resolution with full documentation and escalation as applicable.
Trace possible network issues that impede the proper function of the software and escalate as appropriate.
Identify Voice and VoIP issues and resolve or escalate as appropriate.
Assist with resetting, and troubleshoot User softphone equipment.
Build and manage field mobile devices using Meraki.
Work with routers, switches, and modems on a Tier 1 level.