POS Support Specialist- Bank of America Stadium

Compass Group • Charlotte, NC

1d • Onsite

About The Position

We are seeking a reliable and tech-savvy POS Support Technician to join our event-day IT operations team. This event-based role involves monitoring and maintaining all Point of Sale (POS) systems, network cabling, and related infrastructure. The ideal candidate will be proactive, detail-oriented, and able to troubleshoot technical issues under pressure in a fast-paced event environment. Physical flexibility is required, including standing, walking, and occasional crawling.

Requirements

• Basic understanding of IT systems, hardware, and troubleshooting.
• Excellent communication and problem-solving skills.
• Ability to work independently with minimal supervision.
• Comfortable with physical requirements such as walking long distances, standing for extended periods, and occasional crawling.
• Flexible availability, including nights, weekends, and holidays as needed for events.

Nice To Haves

• Possess a strong working knowledge of Ethernet network cabling and cable management practices.
• Understand USB device connectivity and proper use of system ports.

Responsibilities

• Provide first-level troubleshooting and technical support for all POS equipment and systems during events.
• Collaborate effectively with team members and communicate clearly to resolve IT-related issues.
• Strictly follow all Levy and Compass Group IT policies, standards, and procedures.
• Maintain a clean, safe, and organized work environment; adhere to safety protocols at all times.
• Uphold a professional appearance in accordance with Levy and Compass Group dress code policies.
• Perform hard reboots of workstations based on daily open/close lists provided by Operations.
• Proactively walk event locations to ensure all POS systems are functioning correctly.
• Communicate with POS operators to confirm systems are operational and troubleshoot as needed.
• Possess a strong working knowledge of Ethernet network cabling and cable management practices.
• Understand USB device connectivity and proper use of system ports.
• Report unresolved IT issues to direct manager post-event before ending shift.
• Promptly escalate critical IT issues to upper management during events as necessary.
• Must be available to work all events at Bank of America Stadium, including MLS, NFL, concerts, and more.
• Perform additional duties as assigned.

Benefits

• Instapay (early access to your wages) and high interest savings both through the EVEN app
• Associate Shopping Program
• Health and Wellness Program
• Discount Marketplace
• Employee Assistance Program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed