POS Sales Agent

Sanctuary Medicinals•Saugus, MA

7d•Onsite

About The Position

POS Sales Agent – Sanctuary Saugus Salary: $16 an hour | Hourly Non-Exempt | Full-Time and Part-Time Opportunities Available Help Create the Customer Experience at Sanctuary Saugus At Sanctuary Medicinals, our POS Sales Agents are more than cashiers. They are product guides, customer advocates, problem solvers, and the energy behind the sales floor. As part of the opening team for Sanctuary Saugus, you will help build an exciting, welcoming, and educational retail experience from the ground up. We are looking for outgoing, motivated people who enjoy connecting with customers, learning about cannabis, and working in a fast-paced retail environment. Whether helping a first-time customer feel comfortable or guiding a returning customer toward their next favorite product, you will play a huge role in shaping the customer experience every day. If you enjoy talking with people, staying busy, learning new products, and working with a strong team, this is the role for you. Why Sanctuary Saugus? Opening a new dispensary means creating something exciting from day one. As a POS Sales Agent, you will help shape the customer experience, build relationships with the community, and be part of a team bringing Sanctuary Saugus to life. This is a great opportunity for someone who loves cannabis, enjoys working with people, and wants to grow within a fast-moving and exciting industry.

Requirements

Must be 21 years of age or older
High School Diploma or equivalent required
Must pass all required background checks
Excellent verbal and written communication skills
Ability to resolve problems professionally and efficiently
Performs well under pressure in high-volume environments
Flexible schedule including nights, weekends, and holidays
Strong multitasking and organizational skills
Basic computer and POS system knowledge
Attention to detail and accuracy with transactions
Basic computer and Microsoft Office skills required

Nice To Haves

Minimum one year of hospitality, retail, or cannabis experience preferred
Previous dispensary or cannabis industry experience is a plus

Responsibilities

Create a welcoming and positive experience for every customer
Build strong customer relationships through education, communication, and product knowledge
Assist customers and patients with selecting products that best fit their needs and preferences
Maintain up-to-date knowledge of cannabis strains, cannabinoids, terpenes, consumption methods, and product categories
Stay informed on cannabis industry trends, products, and events
Explain the differences between flower, vapes, concentrates, edibles, tinctures, pre-rolls, and other product types
Accurately complete all POS transactions following Sanctuary SOPs and Massachusetts regulations
Ensure all cash handling and transaction procedures are completed correctly
Maintain organized and accurate customer interaction records
Keep workstations clean, organized, and sanitized throughout the shift
Support teammates during busy periods and help maintain smooth floor operations
Help create a fun, fast-paced, and team-oriented environment
Resolve customer concerns professionally and escalate issues when necessary