Portfolio Service Manager
About The Position
At OPENLANE, we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. This role oversees the daily operations, productivity, and performance of the Portfolio Services team. This role ensures service level agreements (SLAs) are consistently met, client communications are timely and accurate, and internal processes are optimized for efficiency. This role owns operational service delivery and team leadership, leveraging technical expertise, organizational leadership, and client knowledge to enhance service delivery and support the overall success of PAR’s portfolio management services.
Requirements
- High school diploma or equivalent required.
- Bachelor’s degree or four (4) years of industry-relevant experience.
- Demonstrated experience in operations, portfolio management, or team leadership.
- Strong organizational, time management, and communication skills.
- Proficiency with operational systems and reporting tools.
- Advanced competency in Microsoft Office Suite.
Nice To Haves
- Experience in the automotive, wholesale, or logistics industries.
- Advanced experience with data visualization or project management software.
Responsibilities
- Oversee day-to-day operations, ensuring efficient workload distribution and high performance.
- Maintain proactive client updates and resolve escalations professionally.
- Ensure all SLAs are met and implement improvements to increase service quality.
- Support reporting, audits, and documentation alongside the Senior Manager of Business Operations.
- Organizing and prioritizing daily workflows based on business needs.
- Training staff on systems and client-specific requirements.
- Consistent adherence to service level agreements.
- Identification of process gaps and execution of efficiency improvements.
Benefits
- Competitive pay
- Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
- Immediately vested 401K (US) or RRSP (Canada) with company match
- Paid Vacation, Personal, and Sick Time
- Paid maternity and paternity leave (US)
- Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
- Robust Employee Assistance Program
- Employer paid Leap into Service Day to volunteer
- Tuition Reimbursement for eligible programs
- Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
- Company culture of internal promotions, diverse career paths, and meaningful advancement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
