Portfolio Scheduler - Evenings and Nights F/T

GardaWorld•Toronto, ON

7d•Onsite

About The Position

GardaWorld is seeking an organized, proactive, and service-focused Portfolio Scheduler to support its security operations. This role involves coordinating schedules, ensuring adequate staffing coverage, and maintaining strong communication with employees, supervisors, and clients. The ideal candidate is detail-oriented and enjoys coordination and communication, contributing to operational excellence in an essential industry.

Requirements

Must have at least High School Diploma or equivalent.
Fluent in English, both verbal and written
Previous experience in scheduling, dispatching, workforce coordination, customer service, or a related field
Strong communication, organizational, and problem-solving skills
Proficiency with Microsoft Office applications, including Outlook, Word, and Excel
Ability to prioritize tasks, manage multiple responsibilities, and make effective decisions in a fast-paced environment
Availability to work Monday to Friday, 8-hour shifts
Ability to maintain confidentiality and professionalism at all times
Must be legally eligible to work in Canada

Responsibilities

Monitor and respond to incoming phone calls and emails in a timely and professional manner
Manage employee book-offs and secure suitable replacement personnel to maintain operational coverage
Create and maintain employee schedules using management software
Ensure all open shifts are filled while minimizing overtime costs
Coordinate with Account Managers, Portfolio Directors, clients, and security personnel to address scheduling and staffing needs
Administer schedule changes and staffing adjustments as required
Monitor employee safety and operational compliance programs
Escalate operational concerns, customer complaints, and service issues as required
Maintain accurate scheduling records and operational documentation
Participate in projects and initiatives that support the objectives of the Operations Centre