Portfolio Program Manager - TELUS Health

TELUS Health•New York City, NY

About The Position

TELUS Health is empowering every person to live their healthiest life. Guided by their vision, they are leveraging the power of leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. This role is ready to bring discipline, structure, and transparency to a complex global product portfolio—ensuring clarity, consistency, and governance across TELUS Health. The Portfolio Program Manager sits within the Portfolio & Organic Growth Office, acting as the central governance and program management lead for TELUS Health’s product portfolio. Together, the team will establish enterprise‑wide visibility into what products exist, where they are available, and how they fit together. They will enable leadership and commercial teams to clearly see cross‑sell and upsell opportunities across the portfolio, reduce fragmentation through consistent portfolio governance and operating discipline, support profitable organic growth by ensuring products are positioned and understood as a connected portfolio, not isolated offerings, and create repeatable, scalable structures that support long‑term growth.

Requirements

5+ years’ experience in program management, portfolio management, product operations, or PMO‑type roles
Proven experience coordinating complex, cross‑functional initiatives without direct authority
Strong understanding of governance models, operating rhythms, and structured decision‑making
Ability to identify patterns, overlaps, and opportunities across portfolios
Comfort working at the intersection of Product, Marketing, Customer, and Commercial teams
Excellent organisational, facilitation, and communication skills
Experience bringing clarity to ambiguous, matrixed environments

Nice To Haves

Experience in health, digital health, SaaS, or large multi‑product organisations is an advantage
Experience supporting cross‑sell or portfolio‑selling initiatives from a coordination or enablement perspective
Experience running governance forums, councils, or steering groups
Exposure to go‑to‑market or launch readiness processes (non‑owning role)
Experience working with global or multi‑region product portfolios

Responsibilities

Design and run the Product Council as a governance and alignment forum
Set agendas, coordinate inputs, document decisions, and track actions
Ensure consistent, structured updates from all product teams
Maintain clarity on decision rights, ownership, and escalation paths
Create and maintain enterprise‑level portfolio visibility, including: A global inventory of products and services, Where products are launched and available by region, Product maturity, versions, and constraints
Coordinate structured product reviews with Product Experts to: Ensure clarity on product status, readiness, and roadmap health, Maintain consistent documentation across the portfolio, Surface overlaps, gaps, or under‑leveraged capabilities
Support identification of cross‑sell and upsell opportunities by: Highlighting where products naturally complement each other, Making visible which products are used together by similar customer segments, Surfacing portfolio insights for Commercial, Marketing, and Strategy teams, Ensuring cross‑portfolio opportunities are visible in Product Council discussions
Maintain the cross‑portfolio launch and release calendar to: Provide forward visibility into upcoming releases and enhancements, Identify sequencing risks or dependencies that impact portfolio plays, Inform, but not own, go‑to‑market and activation planning
Enable clarity on product‑to‑segment fit by: Coordinating inputs between Product and Marketing, Maintaining a clear view of which products serve which customer segments, Flagging inconsistencies or ambiguity that limit portfolio selling
Ensure governance standards are followed, without owning execution: Track readiness against agreed criteria, Flag risks, misalignment, or gaps, Enable resolution through appropriate product or regional owners
Act as a central coordination point across Product, Marketing, Commercial, CSM, and Regions: Communicate portfolio‑level updates, Enable consistent understanding of portfolio structure and opportunities, Reduce duplication and confusion across teams