Senior Strategy Manager - Global Customer Success (TELUS Health)

TELUS • Edmonton, AB

3d

About The Position

TELUS Health is revolutionizing healthcare delivery across physical, mental, and financial wellbeing services for 157+ million lives globally. TELUS Health Employer Solutions is a global leader in workplace health and wellbeing, delivering employee assistance programs, virtual care services, and mental health solutions to organizations worldwide. As part of the Global Customer Success Organization's Strategy & Enablement team, you'll drive CSM team performance and business growth through governance, enablement programs, and strategic planning. Reporting to the Director, Strategy & Enablement, you'll partner with Customer Success, Sales, Marketing, Product, and Operations leadership to execute strategic initiatives, manage transformation programs, and strengthen customer relationships.

Requirements

• 7+ years in business strategy, program management, or organizational enablement
• Proven ability to develop and manage complex, multi-workstream projects
• Demonstrated experience partnering with executives to develop strategic plans and deliver executive presentations
• Exceptional executive-level communication and cross-functional stakeholder engagement skills
• Strong B2B sales environment knowledge (CRM systems, sales processes, financial KPIs)
• Financial acumen with sales metrics, revenue, and budget management
• Analytical capabilities with hands-on experience in performance tracking and reporting
• Bachelor's degree in Business, Finance, or Technology

Nice To Haves

• Health/technology industry experience
• Employer Health Solutions familiarity

Responsibilities

• Support executive presentations and planning sessions for the global customer success organization
• Synthesize input from team leaders to establish priorities and prepare materials for leadership reviews
• Support executive escalations and risk management actions
• Provide structure and coordination for high-priority projects (GTM, Post-Acquisition Integration, organizational transformation)
• Drive process improvements to enhance sales efficiency and revenue realization
• Coordinate cross-functional alignment (Sales, PSO, Marketing, Product) and cross-BU sales initiatives
• Monitor key risk drivers and manage at-risk customer governance and reporting
• Lead risk mitigation forums and develop remediation action plans
• Drive process improvements to address root causes of churn risk

What This Job Offers

• Job Type: Full-time
• Career Level: Senior