Portfolio Oversight Specialist I

Rocket Mortgage•Cypress Waters, TX

9d•Onsite

About The Position

The Portfolio Oversight Specialist is responsible for portfolio oversight across Non-Performing Loan (NPL), Re-Performing Loan (RPL), and Non-QM performing mortgage servicing portfolios: analyzing and tracking default and performing servicing performance, working with various departments to resolve issues, and reporting on portfolio performance to internal stakeholders and investors.

Requirements

Experience in mortgage servicing, with exposure to default servicing (NPL) and performing/re-performing loan servicing (RPL, Non-QM) preferred
Proficiency in Excel (pivot tables, VLOOKUP/XLOOKUP) and reporting tools
Strong analytical and problem-solving skills; comfort working with large datasets across multiple loan populations
Excellent written and verbal communication skills

Responsibilities

Monitors daily service level performance across NPL, RPL, and Non-QM performing portfolios
Understands servicing requirements for both default and performing loan populations, as outlined by applicable investor guidelines
Identifies trends across portfolio types and works with business units to improve processes while communicating changes to senior management
Resolves internal and external questions pertaining to service level objectives, regardless of portfolio type
Coordinates regular meetings with departments to review performance results across NPL, RPL, and Non-QM portfolios
Conducts root cause analysis on missed service levels or recurring exceptions
Supports internal and external audits or investor reviews related to the NPL, RPL, and Non-QM portfolios
Tracks corrective action plans to completion when performance issues are identified
Establishes an effective professional rapport with all stakeholders and investors