Portfolio Oversight Specialist I
About The Position
The Portfolio Oversight Specialist is responsible for portfolio oversight across Non-Performing Loan (NPL), Re-Performing Loan (RPL), and Non-QM performing mortgage servicing portfolios: analyzing and tracking default and performing servicing performance, working with various departments to resolve issues, and reporting on portfolio performance to internal stakeholders and investors. Monitors daily service level performance across NPL, RPL, and Non-QM performing portfolios Understands servicing requirements for both default and performing loan populations, as outlined by applicable investor guidelines Identifies trends across portfolio types and works with business units to improve processes while communicating changes to senior management Resolves internal and external questions pertaining to service level objectives, regardless of portfolio type Coordinates regular meetings with departments to review performance results across NPL, RPL, and Non-QM portfolios Conducts root cause analysis on missed service levels or recurring exceptions Supports internal and external audits or investor reviews related to the NPL, RPL, and Non-QM portfolios Tracks corrective action plans to completion when performance issues are identified Establishes an effective professional rapport with all stakeholders and investors
Requirements
- Experience in mortgage servicing, with exposure to default servicing (NPL) and performing/re-performing loan servicing (RPL, Non-QM) preferred
- Proficiency in Excel (pivot tables, VLOOKUP/XLOOKUP) and reporting tools
- Strong analytical and problem-solving skills; comfort working with large datasets across multiple loan populations
- Excellent written and verbal communication skills
Responsibilities
- Monitors daily service level performance across NPL, RPL, and Non-QM performing portfolios
- Understands servicing requirements for both default and performing loan populations, as outlined by applicable investor guidelines
- Identifies trends across portfolio types and works with business units to improve processes while communicating changes to senior management
- Resolves internal and external questions pertaining to service level objectives, regardless of portfolio type
- Coordinates regular meetings with departments to review performance results across NPL, RPL, and Non-QM portfolios
- Conducts root cause analysis on missed service levels or recurring exceptions
- Supports internal and external audits or investor reviews related to the NPL, RPL, and Non-QM portfolios
- Tracks corrective action plans to completion when performance issues are identified
- Establishes an effective professional rapport with all stakeholders and investors
Benefits
- medical, dental, and vision benefits
- 401K retirement plan
- paid-time off
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
