Portfolio Operations Analyst

Arizona State University•Tempe, AZ

2d•$58,000 - $62,000•Onsite

About The Position

Arizona State University (ASU), ranked the nation’s #1 university for innovation, is advancing a new model for education through its Learning Enterprise, which serves to expand access opportunities for learners at every stage of life. As a Portfolio Operations Analyst within Learning Enterprise, you will play a critical role in building and scaling the operational systems that power learner success across a global portfolio serving more than 1 million learners. This role sits at the center of program delivery, enabling seamless, end-to-end experiences for learners from enrollment to credential completion. You will work across Business Operations, Finance, Partnerships, Marketing, and program teams to design, coordinate, and continuously improve the workflows that support agreements, credentialing, invoicing, and program execution under the general direction of the Associate Director of Portfolio Operations, Career and Professional Learning. This role is ideal for someone who thrives in complexity and is motivated by creating clarity, structure, and scalable systems that enable growth. Learning Enterprise is experiencing rapid expansion, with ambitious plans to significantly increase its global reach over the next 5 to 7 years. As part of this growth, the Program Operations Analyst will help establish the operational foundation that allows programs to scale efficiently while maintaining a high-quality, learner-centered experience. This is an opportunity to contribute to a mission-driven organization reimagining the role of higher education. Your work directly supports increased access, economic mobility, and lifelong learning. This role is based at ASU’s Tempe campus. A fingerprint background check is a mandatory step in the hiring process.

Requirements

Bachelor’s degree in Business Administration, Public Administration, Project Management, or a related field AND three (3) years of experience in program coordination, operations, or project administration
Experience in program operations, project coordination, or administrative processes in a fast-paced, high-growth, lean-team, and/or complex organization
Exceptionally organized and an adept multitasker, with demonstrated attention to detail
Learns new technology systems quickly and brings experience working with data tracking tools or workflow systems (e.g., Airtable , Salesforce, Hubspot, etc).
Strong communicator (both written and verbal)
Empathetic, flexible, and humble colleague
Exceptional judgment skills and an eye for improving processes and supporting operational efficiency

Responsibilities

Manage the creation of digital credentials and badges, ensuring learners are recognized for their achievements in a timely and meaningful way.
Coordinate and execute core operational workflows that support learner programs, ensuring accuracy, timeliness, and a seamless end-to-end experience
Support administration of access-focused programs (e.g., WIOA, external funding pathways), contributing to expanded learner access and participation
Coordinate program change workflows, ensuring updates are implemented efficiently and communicated clearly across teams
Implement processes related to external funding programs such as Sallie Mae and similar providers.
Assist with the execution of operational processes with a focus on accuracy, organization, and timeliness.
Maintain procedural documentation, creating workflow guides, and managing timelines for recurring program activities.
Identify process gaps and implement solutions that increase efficiency, reduce friction, and support program growth
Maintain and optimize tracking systems (e.g., Airtable, Salesforce, HubSpot) to support reporting, visibility, and decision-making
Maintain tracking tools and systems that support reporting and day-to-day coordination.
Leverage AI and emerging tools to enhance operational efficiency and generate insights
Guide agreement coordination, including management of agreement templates and resources, documentation, tracking, and internal routing.
Coordinate agreement workflows from initiation through execution, ensuring alignment with institutional policies and timely approvals.
Maintain centralized agreement repositories and tracking systems to ensure visibility into timelines, deliverables, and compliance.
Support partnership teams by enabling efficient operational processes that strengthen partner experience and scalability.
Support recurring invoicing cycles, including data validation, reconciliation, and tracking of outstanding balances.
Coordinate invoicing requests outside standard cycles and maintain accurate financial records across systems.
Maintain accurate invoicing records and documentation utilizing systems such as Airtable, HubSpot, Stripe, and Salesforce for tracking systems to advance compliance and reporting.
Contribute to documentation and process improvements that strengthen financial operations and reporting accuracy
Other duties as assigned.