Senior Analyst, Portfolio Operations

Minto • North York, ON

2d • Onsite

About The Position

The Senior Analyst, Property Operations is a cross functional role supporting Operations, Asset Management, Technology, Design, and Executive Leadership. The role is responsible for identifying operational inefficiencies, structuring complex problems, leading enablement initiatives, and translating analysis into clear, actionable recommendations that improve performance, consistency, and scalability across the portfolio. This role owns enablement work end to end, from problem definition through recommendation and implementation support, while remaining clearly separate from enterprise strategy, sales leadership, or real estate development execution.

Requirements

• Bachelor’s degree in Business, Commerce, Finance, Operations, Real Estate, Analytics, or a related field (or equivalent experience).
• 5–8+ years of experience in operational analysis, enablement, or process improvement roles.
• Experience in multi‑site, asset‑intensive environments such as property management, real estate, hospitality, retail, or field operations.
• Demonstrated success leading cross‑functional initiatives from definition through execution.
• Experience supporting or reviewing operational considerations for system implementations.
• Highly analytical and able to structure complex, ambiguous problems.
• Operationally grounded, with credibility among site and frontline teams.
• Comfortable influencing outcomes without direct authority.
• Action‑oriented, pragmatic, and focused on solutions that can be implemented and sustained.
• Detail‑oriented, with high standards for quality, consistency, and follow‑through.
• An effective communicator who can translate analysis into clear, executive‑level insights.
• Advanced proficiency in Excel; strong PowerPoint skills for executive communication.
• Experience with Power BI, Salesforce, Yardi, or similar operational systems.
• Strong analytical capability, including KPI development, trend analysis, and scenario evaluation.

Nice To Haves

• Exposure to new construction or redevelopment projects from an operational perspective is an asset.
• Familiarity with process mapping and basic project tracking tools is an asset.

Responsibilities

• Analyze end-to-end operational processes across property operations, leasing, customer care, and asset management.
• Lead property level operational reviews using quantitative data and qualitative insight.
• Structure analysis and develop practical recommendations grounded in operations.
• Prepare executive ready materials to support decision making.
• Own enablement initiatives and pilots from concept through execution.
• Coordinate work across Operations, Asset Management, Technology, Design, Marketing, Legal, and vendors.
• Validate assumptions and adjust approach based on site realities.
• Track risks, decisions, outcomes, and follow-though.
• Lead operational enablement related to systems and tools.
• Act as operational counterpart to Technology and IT during evaluations and implementations.
• Oversee testing strategy, rollout readiness, and adoption.
• Oversee reporting using tools such as Power BI, Salesforce, Yardi, and Excel.
• Analyze trends across operational KPIs and performance metrics.
• Provide operational input into new construction and major redevelopment projects.
• Participate in schematic and design development reviews.
• Review layouts, circulation, amenities, staffing implications, and security elements.
• Work closely with the SVP Operations on documented recommendations.
• Provide direction and quality oversight to the Associate role.
• Review analytical outputs prior to escalation.
• Establish consistency and standards for enablement work.

Benefits

• Competitive compensation with performance-based annual bonus
• Comprehensive benefits starting on day one—including unlimited physiotherapy, 24/7 access to healthcare professionals and physicians through our dedicated telemedicine service, and parental leave
• RRSP matching program and paid time off program to support your future and recharge
• Peer-to-peer recognition platform that celebrates your contributions
• Flexible summer hours to help you make the most of your time
• Professional development and learning support to fuel your growth
• Exciting career paths across a dynamic and purpose-driven organization

What This Job Offers

• Job Type: Full-time
• Career Level: Senior