Portfolio Manager

Pfaff Automotive Partners • Vaughan, ON

9d • CA$80,000 - CA$140,000 • Onsite

About The Position

Woodbridge Hyundai is seeking a Portfolio Manager to drive business development through the client database, promoting and selling cash, lease, and finance renewals. The role involves establishing client retention processes, actively selling through portfolio management databases, educating clients on dealer options, and fostering a positive, customer-focused retail environment. This position is onsite in Woodbridge, Ontario.

Requirements

• 2+ years of experience in similar capacity and/or automotive lease administration.
• Valid OMVIC License
• Valid Ontario Driver's License and clean driver's abstract
• Proficient with the following computer environments: Microsoft Office, Microsoft Excel, Internet Explorer and Outlook.
• Ability to work cohesively with employees and managers as part of a team.
• Excellent interpersonal, communication (verbal & written English) and customer service skills.
• Ability to work efficiently and effectively under pressure with simultaneous deadlines.
• A calm but professional demeanor for dealing with customers regarding their accounts balanced with, a perseverance to maintain pressure for payment with difficult accounts.
• Detail oriented and excellent organizational and multi-tasking skills.
• Ability to maintain confidentiality of important data.

Nice To Haves

• Experience with One-Eighty and CDK is an asset.

Responsibilities

• Provide customers with explanation of aftermarket products and extended warranties.
• Describe all optional equipment available for customer purchase.
• Review sales agreement with the customer to ensure vehicle, options and price are correct.
• Complete credit application with the customer and discuss payment terms.
• Complete paperwork necessary for vehicle sales
• Provide customers with a complete explanation of manufacturer and dealership service procedures and policies.
• Calls and coordinates with customers to explain leasing services and renewals
• Maintain retention ratio at or above the national average
• Business development through lease, finance, and service drive client database
• Monitor and organize appointments and customer account information in One Eighty.
• Keeps informed about new products, features, accessories, etc., and their benefits to customers.
• Maintain a positive working relationship with team members and management in a team environment.

Benefits

• Earnings potential ranging from $80,000 to $140,000 (commission and performance-based bonuses).
• Health, dental, vision, long-term disability and life insurance.
• RRSP with company match
• Access to opportunities for growth across our dealerships in Canada and the U.S.
• Purchase the Lithia & Drive stock (NYSE: LAD) at a discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed