Portfolio Manager

First United Bank•Austin, TX

25d•Onsite

About The Position

Under general direction, this position provides support to Loan Officers in their production and management of their commercial & consumer loan portfolios. Acts as a key contact for commercial and consumer loan customers and services existing customers. Provides support to Loan Officers in the form of technical and analytical responsibilities in gathering and analyzing financial information, industry information, loan application preparation, monitoring of covenant compliance and review of terms. Interacts with third parties to obtain information necessary to underwrite close and monitor loans. Complies with bank procedures by maintaining accurate loan documentation and following operational/security guidelines. Identifies customer needs and acts on opportunities to develop fuller banking relationships by cross-selling other bank products to new and existing customers. Enhances business development efforts through relationship building with potential or existing customers and by participating in community activities/functions. Monitors loan process to ensure full customer satisfaction. Ensures that delinquency is maintained within the Bank’s standard guidelines. Keeps Loan Officers updated as to ongoing needs of customers. Demonstrates knowledge and expertise of consumer lending practices and financial principles and supports the Company’s overall mission, standards, policies and procedures, and confidentiality guidelines. Handles customer complaints and escalates issues as needed. Work to collect past dues within portfolio. Maintain high level of integrity. Recommends to supervisor possible methods to improve department. Completes all required compliance exams on a yearly basis. Adherence to all First United Policies and Procedures. Dresses professionally. Other duties as assigned by supervisor.

Requirements

Bachelor’s degree in Business or Finance or an equivalent combination of education, training, or experience.
Two years of experience in financial services field.
Exceptional customer service skills.
Demonstrates good judgment, problem-solving, and decision making skills.
Ability and willingness to take the lead in development and completion of a wide range of projects.
Computer and Software proficiency.
Strong interpersonal skills and ability to work well with a wide range of people.
Ability to communicate well with customers by all means of communication including written, verbal, and non-verbal communication.
Dependable and adheres to time lines and schedules.

Nice To Haves

Consumer or commercial lending background preferred.

Responsibilities

Acts as a key contact for commercial and consumer loan customers and services existing customers.
Provides support to Loan Officers in the form of technical and analytical responsibilities in gathering and analyzing financial information, industry information, loan application preparation, monitoring of covenant compliance and review of terms.
Interacts with third parties to obtain information necessary to underwrite close and monitor loans.
Complies with bank procedures by maintaining accurate loan documentation and following operational/security guidelines.
Identifies customer needs and acts on opportunities to develop fuller banking relationships by cross-selling other bank products to new and existing customers.
Enhances business development efforts through relationship building with potential or existing customers and by participating in community activities/functions.
Monitors loan process to ensure full customer satisfaction.
Ensures that delinquency is maintained within the Bank’s standard guidelines.
Keeps Loan Officers updated as to ongoing needs of customers.
Demonstrates knowledge and expertise of consumer lending practices and financial principles and supports the Company’s overall mission, standards, policies and procedures, and confidentiality guidelines.
Handles customer complaints and escalates issues as needed.
Work to collect past dues within portfolio.
Maintain high level of integrity.
Recommends to supervisor possible methods to improve department.
Completes all required compliance exams on a yearly basis.
Adherence to all First United Policies and Procedures.
Dresses professionally.
Other duties as assigned by supervisor.