Portfolio Manager

Resicap Payroll, LLC•Birmingham, AL

85d•Onsite

About The Position

RESICAP’s Property Management division, ResiHome, is committed to providing our residents with quality homes and best-in-class service, while also seeking to maximize our clients’ investments. This is a field-based role. You will be managing a market of homes, empowering your team to put the Resident experience first while managing all property management functions in your market.

Requirements

Minimum of 3 years of experience as a Property Manager with at least 2 years of remote field and people management experience.
Active real estate license in the state of placement is required.
Bachelor’s degree in Business Management or similar field required.
Must have a proven track record of success for maximizing occupancy and reducing delinquency.
Must have a demonstrated mastery of sales, marketing, financial and management skills.
Proficient with technology utilizing Microsoft office suite including Microsoft Excel, Word, and the Google Suite
Must have the ability to hire, train and motivate a highly effective team.
Must be a team player, reliable and organized.
Must be professional energetic and positive.
Must have excellent verbal and written communication skills.
Must have excellent leadership and motivational skills.
Thorough understanding of Landlord/Tenant laws in multiple states
Aptitude for managing multiple daily tasks and longer-term strategic projects; capable of prioritizing and meeting timelines set by management
Possess valid drivers license.

Responsibilities

Daily oversight of all team members (1-5 direct/indirect people)
Manage daily operations to ensure all goals are met for the company, resident and investors
Serve as the subject matter expert for an assigned market and be a resource for all team members
Partner with training team to ensure that all laws, processes and procedures are followed
Handle escalated resident issues/concerns, including maintenance issues, to ensure resident satisfaction
Maintain accurate account receivable activities, including (but not limited to) posting charges and payments, maintaining resident ledgers and collection efforts
Maximize revenue, minimize expenses, maximize resident experience and achieve financial goal for homes in the assigned market
Achieve the highest level of annual renewals and rent escalation as possible
Maintain ongoing, in-depth knowledge of assigned market, market rents, and demographics to strategically evaluate and make recommendations for future leasing activity in partnership with the Director of Leasing
Ensure team follows all terms of Fair Housing, the Fair Credit Reporting Act, the American with Disabilities Act, and any other pertinent laws
Conduct mystery shopper activities on product and processes to ensure prospective applicants can easily find, apply, become approved and complete a move in with maximum satisfaction
Assist with in-field duties as necessary; this may include (but not be limited to) home showing and move-in/out activities as well as HOA and municipality networking