Portfolio Manager

Fraser Health•Surrey, BC

12d

About The Position

Fraser Health is seeking a collaborative and strategically minded Portfolio Manager, ITSM Transition Management to join the Service Management Office within Digital Enablement. This role helps shape how digital health services are safely introduced, transitioned, supported, and continuously improved across one of Canada’s largest and most complex health authorities. Aligned with Fraser Health’s vision of Better health, best in health care, the Portfolio Manager provides senior-level leadership across IT Service Management practices, with a focus on Change Enablement, CAB improvement, Configuration Management/CMDB maturity, Patch Vulnerability Management visibility, ServiceNow process improvement, and service transition readiness. The role works closely with Digital Enablement teams, clinical and business partners, vendors, PHSA, NTT/Kyndryl, TELUS, and other provincial partners to improve alignment, reduce operational ambiguity, and support safer, more reliable technology services. As part of the SMO, this position will help advance Fraser Health’s ITSM roadmap — to federate, innovate, and accelerate consistent service management practices — while preparing for the January 2027 transition to BC Shared Health Services. The successful candidate will bring strong ITSM knowledge, ServiceNow familiarity, excellent communication and negotiation skills, and the ability to lead through complexity, ambiguity, and organizational change. This is an opportunity for a leader who can connect strategy to practical execution, translate complex service management issues into clear action, and help create sustainable digital health services that support staff, clinicians, and patients. The successful candidate will demonstrate Fraser Health’s leadership practices of being clear, caring, and courageous. BC’s health system is in the process of transformation. As part of the planned changes, certain IM/IT, Finance, and Supply Chain roles are expected to be in scope for transition to a new provincial shared services organization, BC Shared Health Services. Candidates applying to positions in these areas should be aware that, while the role is currently employed by the Health Authority, it may transition to BC Shared Health Services as part of the first or subsequent implementation phases. The intent of this transition is to support continuity of employment however, details regarding timing, process, and any impacts to employment arrangements will be confirmed as planning progresses. Providing this information at the recruitment stage is intended to ensure transparency about the broader system changes underway and to support informed decision-making by candidates.

Requirements

Bachelor's degree in Health Information Science, Computer Science, Software Engineering or a related study or equivalent combination of education, training and experience.
Seven (7) years of related experience in a large complex organization including at least three (3) years' experience as a Project Manager.
Experience with health and corporate information systems.
Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.
Advanced knowledge of information management, business processes, technologies and applications.
Knowledge of all components of a technical architecture and health and corporate information systems.
Ability to translate business needs into application architecture requirements.
Ability to quickly comprehend the functions and capabilities of new technologies.
Demonstrated knowledge of the project management process and the systems development life cycle.
Ability to be organized, goal-oriented, proactive, solution-oriented, pragmatic and the ability to understand the long-term and short-term perspectives.
Diplomatic negotiation skills and the ability to influence. Understanding of and the ability to manage the political climate of the organization.
Ability to provide input into project budget development, manage assigned dollars and estimate financial impact of application architecture alternatives.
Demonstrated decision making ability within complex and diverse issues.
Physical ability to perform the duties of the position.

Nice To Haves

ITSM knowledge
ServiceNow familiarity
Excellent communication and negotiation skills
Ability to lead through complexity, ambiguity, and organizational change

Responsibilities

Provides senior level advice and guidance by consulting to all disciplines and stakeholders within an assigned portfolio by keeping abreast of the initiatives and issues within the business areas assigned and conducts strategic planning in the development of business cases, and process re-engineering initiatives.
Provides project leadership to a variety of large, complex projects including a number of diverse disciplines and/or affecting multiple stakeholders; develops and manages project timelines; facilitates change management strategies; defines tasks; identifies, sources and manages resources such as contractors, staff or dollars; identifies and mitigates project related risks; provides guidance and direction to team members.
Ensures project closure by providing post-implementation evaluation; measuring key outcomes, assessing project related staff, ensuring customer satisfaction, obtaining project sign off, and documenting lessons learned. Ensures that projects and initiatives are aligned with the Fraser Health strategic plan.
Manages assigned staff by selecting, supervising, and evaluating staff; assigns, evaluates and monitors work assignments; disciplines staff as necessary and initiates terminations; assesses and recommends staffing requirements; orients staff; authorize leaves of absences and approves overtime as necessary.
Ensures the implementation of correct human resource standards and procedures by interpreting and administering the applicable collective agreements; investigates and responds to grievances of a confidential nature; represents management up to and including Step 3 of the grievance process; attends third party hearing with the representative of the Employer.
Provides leadership to staff assigned to lead small to medium scale projects by providing guidance on project management duties, budget management, or technical issues; receives updates from assigned team leaders on project status.
Provides input into project budget development and, once approved, manages the budget dollars by approving required contractors, purchasing software and hardware. Monitors and reports on budget variances if necessary and discusses with project sponsor as required.
Liaises and communicates with project sponsors and stakeholders by monitoring and reporting on all phases of projects to ensure success and to increase overall quality of products implemented. Provides updates on project status and all aspects of the project as required.
Manages assigned projects through the project management lifecycle using standard documentation methodologies such as project charters.
Champions project management methodologies and best practices through mentoring, coaching, and communicating with team members, business units and staff. Leads, assigns and/or advises staff with regards to operational requests or issues from customer areas.
Researches and analyzes market, technology, and industry trends and standards related to technologies for the purposes of collaboration in problem solving merging business needs. Provides recommendations on the use and evolution of applications and tools.
Prepares, manages and evaluates the procurement of external services by participating and/or managing the RFI, RFQ, and or RFP process including creating and evaluating the RFP and funds for large enterprise-wide systems initiatives. Liaises with outside vendors, reviews bids and/or negotiates equipment and/or service contracts, and makes recommendations where necessary to the Manager. Monitors the level of support to ensure requirements and expectations of the contract(s) are met.
Provides expert advice and consultation by performing or managing the research, analysis, and recommendations for proposed technology changes. Provides input into application development and into the use of new technology for inclusion in the technology architecture. Provides consultation and advice to senior management on application technology alternatives and solutions.
Participates in assigned Fraser Health, Provincial, and Federal committees; chairs and/or leads discussion as required.