Portfolio Manager

LabConnect•Johnson City, TN

3d•Onsite

About The Position

LabConnect improves lives by partnering with pharmaceutical and biotech companies, and clinical research organizations (CROs) to accelerate the development of new medicines around the world. We are an independent, global, one-stop-shop focused on delivering Central Laboratory Services that are tailor-made, timely and flexible to meet the evolving study demands of traditional to increasingly complex trials. Additionally, we provide Functional Service Provider (FSP) Solutions, supporting our clients with scientific and technical expertise, acting as an extension of their team, coordinating all laboratory related needs, advising on strategies for lab data collection and providing end-to-end analytical and logistical solutions. The Portfolio Manager is responsible for the integrated oversight and delivery health of a defined portfolio of studies, ensuring consistency, quality, and operational alignment across projects. This role provides portfolio‑level governance, performance visibility, and risk management, identifying systemic issues and driving corrective actions to protect delivery outcomes. The Portfolio Manager leads portfolio-level client governance, consolidating performance insights, trends, and risks across studies. Acting as the primary escalation point for cross-study issues, the Portfolio Manager ensures effective coordination between Project Managers, functional leaders, and client stakeholders to maintain delivery stability and predictability. This role operates within a defined governance model that distinguishes execution ownership (Project Manager), portfolio delivery control (Portfolio Manager), and strategic partnership ownership (Alliance Manager).

Requirements

Bachelor’s degree (B.A./B.S.) from a four-year college or university required.
Minimum of three years of experience in clinical research, central laboratory operations, portfolio/program management, or related field required.
Experience in customer service and client relationship management is required.
Strong ability to interpret technical procedures, regulations, and clinical trial requirements.
Ability to write reports and present information clearly to clients and internal leadership.
Strong analytical skills, including the ability to calculate and interpret operational metrics.
Ability to manage complex problems in dynamic, multi-study environments.
Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, MS Project).
Excellent organization, communication, interpersonal, and conflict resolution skills.
Strong stress management skills and ability to perform under pressure.

Nice To Haves

Experience interpreting KPIs and operational performance data preferred.

Responsibilities

Ensure alignment, communication, and consistency across all active and upcoming studies associated with assigned client portfolios.
Develop and maintain portfolio level tools, templates, dashboards, communication plans, and governance materials.
Track and analyze service delivery of KPIs, identify trends, and collaborate with leadership on improvement plans.
Lead regularly scheduled governance meetings with clients to review program plans, KPIs, risks, and opportunities for improvement and growth.
Monitor quality, timelines, risks, dependencies, and resources across each portfolio.
Oversee communication pathways across internal teams, clients, and external partners to ensure clarity and continuity.
Facilitate proactive identification and resolution of portfolio wide risks, challenges, or recurring issues.
Manage pathways for issue escalation between client stakeholders, study teams, and internal leaders.
Partner with business development from bid defense through long-term account strategy, ensuring client needs are met.
Establish trusted relationships with client decision makers as a senior operational and strategic point of contact.
Support unique client requests by championing and developing cross-functional service solutions with operational leaders.
Represent the organization at client and/or investigator meetings, including periodic client visits.
Provide strategic guidance, mentorship, and coaching to project teams delivering within the portfolio.
Translate novel client or study requirements into creative, scalable operational solutions.
Offer performance feedback to functional leads and operational team members to support continuous improvement.
Perform other related duties and tasks as assigned.