Portfolio Manager - Wilmington, North Carolina

Towne Park•Wilmington, NC

2d•$62,200 - $77,800•Hybrid

About The Position

The Portfolio Manager supports the Regional Manager or District Manager with complete oversight of the financial, operational, safety, and service-related success within their portfolio of properties. The Portfolio Manager oversees all operations at commercial lots and garages in assigned designated zone.

Requirements

Associate’s degree and a minimum of two (2) years of related experience and/or training preferred; OR equivalent combination of education and/or experience
Must have and maintain a valid driver’s license and clean driving record
For insurance purposes, must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen
Previous experience working in fast-paced environment with high customer expectations.
2+ years in Management role.
Must have experience managing P&Ls.
Working extended hours, including evenings and weekends are required.
Must be able to use equipment to preform maintenance on the sites
Must be willing to travel to different locations on a daily/weekly basis as needed to support operations.
Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.
Ability to communicate professionally and effectively.
Ability to speak, read, and comprehends the English language.
Must be open to feedback, differing opinions and other points of view.
Demonstrates a sense of urgency and timeliness.
Demonstrate the ability to seek improvement.
Excellent teambuilding and interpersonal skills.
Willingness to work in the elements – heat, wind, snow, rain, etc.

Nice To Haves

Prior experience in the hospitality industry (Parking, Restaurants, Hotels,) is preferred.
Experience managing multi-site facilities is preferred.

Responsibilities

Understands and drives business metrics and performance measurements to ensure effectiveness, high performance, and compliance
Demonstrates the ability to improve the financial performance and profitability of the accounts
Understands the contractual agreement and recognizes ways to maximize opportunities
Perform end of month analysis for each location: verify payroll billback is accurate, revenue generated is accurate, and all expenses attributed to the locations are correct.
Demonstrates the ability to positively move the metrics for claims, customer service, and turnover
Assist with payroll and ensures that controls are in place for scheduling, overtime, tip reporting, and timekeeping
Effectively utilizes standardized business systems as developed by Towne Park and ensures compliance with policies and procedures
Ensures that the guest service experience is delivered consistently
Works with the Regional Manager/District Manager and talent to forecast and plan for seasonal variances in business to ensure proper staffing levels
Understands the client’s service standards and effectively integrates Towne Park’s standards to complement them
Is knowledgeable of the client’s service metrics/measurements and ensures Towne Park is helping to drive results
Fully understands and utilizes the systems and Equipment provided by Towne Park to control assets and expenditures
Maintains a clean, neat work environment including equipment and signage on Daily basis
Completes all tasks in a timely manner as instructed by the Regional Manager or District Manager
Cooperates with senior management and coworkers to ensure that services can be adequately maintained to meet the needs of internal and external customers
Maintains strict confidentiality related to associate and client information
Physically performs general maintenance duties and cleaning to adhere to Towne Park standards
Help in developing cohesive working relationships with the clients’ staff members
Assist the Regional Manager/District Manager in maintaining regular meeting rhythms and communication channels with the client and follows through on commitments
Knows when to be present at the site and maintains a high level of visibility
Understands what objectives are important to the client and ensures the entire team is focused on exceeding expectations
Capitalizes on opportunities to grow Towne Park’s business by building client loyalty and creating clients who are promoters of the company
Understands and follows safety and security procedures
Practices preventative safety procedures as set forth by Towne Park
Reports all accidents and incidents to the Regional Manager/District Manager immediately
Uses only equipment trained to use and operates all equipment in a safe manner
Reports all potential high-risk areas and safety concerns to the Regional Manager/District Manager
Ensures claims are reported timely and accurately and cooperates with the Risk Management department to resolve claims
Follows the procedures for reporting on-the-job injuries and works with Human Resources and leadership to effectively manage worker’s compensation cases
Adheres to Towne Park employment and payroll policies and procedures to limit exposure to employment claims and litigation
Supervise day-to-day operations in all locations
Provide oversight and direction to the employees in each location in accordance with the organization's policies and procedures
Set a clear mission for staff each day by organizing activities/assigning responsibilities to employees to ensure productivity and full coverage.
Ability to think strategically and to lead teams
Provide effective performance feedback through employee recognition, rewards, training, and disciplinary action, with the assistance of Human Resources, when necessary.
Maintain employee work schedules including assignments, job rotation, training, and paid time off, cover for absenteeism, and overtime scheduling
Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
Coach, mentor and develop staff in all areas, including overseeing new employee onboarding and providing career development planning and opportunities.
Empower employees to take responsibility for their jobs and goals.
Delegate responsibility and expect accountability and regular feedback.
Maintains strict confidentiality related to associate and client information.
Ensures a safe, secure, and legal work environment.
Assists the company in prioritizing sales activities and meets with prospective clients
Maintains relationships with present and past clients to obtain references and leads for new opportunities
Monitors market for new builds and are opportunity to upgrade current services
Identify, pursue, and secure business development opportunities
Generate proposal in a professional and timely manner
Travel to prospective markets to survey properties and report on potential
Build Sales proformas and present during financial review
Monitor trends to increase sales and report to leadership