Portfolio Manager

KW Property Management Careers•Orlando, FL

8d•Onsite

About The Position

The Portfolio Manager is the primary liaison among clients, Folio Association Management, and internal support staff. The role works closely with association boards of directors and/or developers to manage community operations, address problems, and ensure the company meets its property management obligations. It requires strong management, customer service, and supervisory skills, along with a professional, client-oriented approach. The manager oversees assigned properties, on-site staff, financial and administrative processes, vendor contracts, resident communications, and property maintenance needs. The position is full-time and exempt, with a Monday-through-Friday schedule whose business hours are determined by client needs. Some local travel between properties and to training or meetings is required, and hours may sometimes extend to nights and weekends.

Requirements

Three years of experience as a Community Property Manager managing community operations, including staff and service contracts.
High school diploma required.
Florida CAM license required.
Valid Florida driver’s license required.
Strong working knowledge of customer service principles and practices.
Ability to read, analyze, and interpret technical procedures, leases, regulations, and similarly complex documents.
Proficiency and working knowledge of Microsoft Office applications.
Ability to work extended periods and be flexible with hours, including nights and weekends when required.
Ability to react to and address emergency situations in a timely manner.
Some locations require bilingual proficiency in English and Spanish.

Nice To Haves

College degree preferred.

Responsibilities

Serve as the primary company coordinator for assigned properties and ensure contractual property management obligations are met or exceeded.
Prepare association annual budgets and analyze and distribute monthly financial statements, including budget variances, cash management, and receivables collection strategies.
Maintain complete and accurate property files, records, and documents in departmental and management support systems.
Coordinate with headquarters support staff on procedures for processing and distributing information, and provide timely, detailed status reports on assigned properties.
Supervise on-site team members; support professional conduct, safety compliance, teamwork, and high standards of service.
Develop service specifications and evaluate maintenance and management needs and performance.
Build collaborative working relationships across departments and project teams; prepare for and chair team meetings as appropriate.
Maintain current knowledge of applicable state and regulatory agency statutes, community documents, policies, and procedures.
Coordinate new resident move-ins, provide introductions and orientation, review available services, and explain building rules and regulations.
Respond to calls and correspondence promptly and professionally; maintain professional relationships with boards, unit owners, and vendors.
Run board meetings when necessary according to Robert’s Rules of Order.
Prepare management reports covering administrative items, financial matters, property condition, project progress, and recommendations; prepare presentations of reports, action plans, budgets, and bid analyses.
Attend monthly Manager’s meetings and support KWPM values, philosophy, goals, and policies.
Monitor, evaluate, and negotiate contracts; obtain vendor insurance certificates naming the Association and KW Property Management as additional insured and certificate holder, and collect vendor business licenses.
Maintain Association records, files, and communications in accordance with company standards.
Update Association communications, including menu boards, newsletters, and the Association website.
Process violations, work orders, architectural control applications, lease applications, and sale applications as required.
Track cash balances and funds available for projects and manage cash flow for capital improvements.
Monitor aging reports, pursue timely legal action when appropriate, and update the collection module.
Maintain equipment maintenance logs and inventory, and update the preventive maintenance manual quarterly.
Travel between properties in the portfolio as needed and attend local training or meetings.
Respond to emergency situations in a timely manner.