Portfolio Manager

Chapman BMW on Camelback•Phoenix, AZ

34d•Onsite

About The Position

Chapman BMW on Camelback is seeking a confident, customer-focused sales professional to join our team as a Portfolio Manager. This position is responsible for building and maintaining relationships with existing customers, identifying vehicle upgrade and purchase opportunities, and helping customers make informed decisions about their current and future vehicle needs. The ideal candidate is comfortable initiating conversations, consistently following up with customers, and developing long-term relationships. This role works closely with our sales, service, and management teams to create opportunities while providing the exceptional customer experience expected from Chapman BMW on Camelback.

Requirements

Previous sales experience required
Ability to stand for extended periods of time and safely drive or move vehicles
Valid driver’s license with a clean driving record
Ability to pass a drug screen
Strong relationship-building and customer retention skills
Ability to confidently approach customers and initiate conversations
Self-motivated with the ability to consistently follow up and manage a portfolio of customers
Strong verbal and written communication skills
Working knowledge of computer systems and windows-based applications with the ability to quickly learn new systems

Nice To Haves

Automotive sales experience strongly preferred
CRM experience preferred
Former service advisor experience a plus
Bilingual in Spanish a plus

Responsibilities

Manage a portfolio of existing customers through consistent phone, text, and email follow-up, identifying vehicle purchase, upgrade, trade-in, equity, and lease-end opportunities
Build and maintain long-term customer relationships by understanding customer needs, providing personalized recommendations, and creating opportunities for repeat and referral business
Work with customers in both the sales and service departments to identify opportunities to purchase, lease, upgrade, or replace their current vehicle
Partner with sales management, service advisors, and technicians to evaluate customer needs, address concerns, and present appropriate vehicle or replacement options
Manage vehicle orders, customer specifications, lease terminations, and delivery communications throughout the sales process
Monitor customer vehicle ownership cycles and proactively follow up to maximize customer retention and identify future sales opportunities
Maintain accurate customer information, follow-up activity, and sales opportunities within the dealership CRM and related systems
Assist with other duties as assigned