Portfolio Manager

Quintasen Holdings, LLC•Charlotte, NC

117d•Onsite

About The Position

The Portfolio Manager works closely with the Regional Operations Manager to oversee all operational aspects of an assigned residential community, including financial performance, resident satisfaction, staff supervision, and vendor coordination. The role is a full-time, in-person position based at Quinn Residences’ flagship site in Charlotte, North Carolina, and supervises on-site staff, contractors, and vendors under the direction of the Regional Operations Manager. The position is responsible for on-site operations, including meeting or exceeding annual net operating income (NOI) budgets, leading and supervising staff, coordinating leasing and marketing activity, managing resident services, and upholding company policies. The Portfolio Manager develops operating budgets and forecasts, monitors financial performance, rental income, occupancy, maintenance, safety, contracts, and capital or improvement projects, and communicates operational and financial information to the Regional Operations Manager.

Requirements

At least 4 years of property management experience as a community manager.
General knowledge of all aspects of property management.
Ability to learn and use computer software, including Yardi, Microsoft Outlook, Blue Moon, credit screening software, a revenue management system, Excel, and Word.
High school diploma.

Responsibilities

Oversee all on-site operations of the assigned community and work with the Regional Operations Manager to establish community goals and objectives.
Develop annual operating budgets, forecasts, and sales and marketing plans, and provide operational and financial data to the Regional Operations Manager in a timely manner.
Meet or exceed the annual budget for net operating income (NOI), analyze financial and operational information, identify trends, and recommend strategies to improve performance.
Establish leasing goals, manage lease expirations, show and lease homes, and move in prospective residents.
Monitor rent collection and reconciliation, follow applicable statutes, and file timely evictions for non-paying residents.
Implement resident retention programs and follow up on service requests.
Evaluate market conditions and competing communities; maintain product knowledge and recommend rent and pricing strategies to support rent growth.
Direct sales and marketing plans to maximize income and occupancy, and keep marketing materials, websites, listings, and printed materials accurate and updated.
Ensure an adequate number of vacant homes are market-ready and available for showing.
Design and oversee preventative maintenance practices, service-request turnaround, and maintenance staff responsiveness.
Hire, train, evaluate, schedule, and supervise on-site associates; conduct annual performance reviews and ensure assigned training is completed.
Promote safe work practices and ensure safety programs are implemented and followed.
Analyze monthly and quarterly financial statements and prepare clear variance reports.
Maximize rental income and control expenses through effective planning, regular evaluation, and operational oversight.
Participate in planned resident and company activities.
Complete incident reports for threats to people or property and promptly notify the Regional Operations Manager of incidents and liability issues.
Negotiate service contracts and oversee capital, improvement, and renovation projects.
Maintain superior customer service relationships with residents, coworkers, and vendors.
Travel as needed for community locations, corporate meetings, and company functions.
Perform other tasks assigned by the Regional Operations Manager or corporate personnel.
Promote and uphold company policies and procedures.