Portfolio Manager, Evaluation 211 AB

United Way of the Alberta Capital Region•Edmonton, AB

68d•Hybrid

About The Position

211 Alberta is a partnership between Canadian Mental Health Association, Distress Centre Calgary and United Way of the Alberta Capital Region. As part of our energetic and talented Social Impact team, you will be responsible for leading the coordination, co-design, and delivery of evaluation activities across all three 211 partner organizations. This role ensures high quality evaluation practices that meet funder requirements, support internal decision-making, and demonstrates the collective impact of 211 Alberta provincially. The position strengthens system performance by standardizing methodologies, synthesizing data, and translating insights into actionable recommendations. It plays a key role in positioning 211, a community led, impactful, data driven provincial service. This position reports to the Director, 211 Alberta with a current end date of March 31, 2028.

Requirements

Advanced Excel expertise and strong data analysis skills.
Confident relationship-builder, able to foster trust and teamwork while engaging effectively with both internal and external stakeholders.
Exceptional written and verbal communication skills, with the ability to craft clear, concise reports and presentations that drive informed decision-making.
Sharp critical thinking skills to analyze complex information, develop sound recommendations, and solve problems proactively.
Ability to lead and influence across teams and sectors, bringing people together to achieve shared goals.
Proficient with MS Office (Office 365, including MS Teams and SharePoint).
Experience using CRM systems and data to inform decision-making.
Highly organized, proactive, and solutions-oriented mindset.
Post-secondary undergraduate degree in Business, Social Sciences, Humanities, Social Work or related field.
Six or seven years of relevant experience.
A valid driver’s license and access to a vehicle.
Shares the purpose to ensure no one in our community is left behind, is a difference maker in our community, and wants to connect to a bigger purpose.
Aligns with and integrates core values throughout all organizational and business practices, and consistently acts with personal, professional, and behavioral integrity.

Nice To Haves

A minimum of two to four years of supervisory experience.
Evaluation certification (Credited Evaluator).
Data Analysis, visualization training (Power BI, Tableau etc.).
Project management training.
Experience with new technologies.

Responsibilities

Coordinate and steward a province wide evaluation system across all three 211 Alberta partners, ensuring alignment with evaluation standards, accountability frameworks, data governance requirements, and government or funder expectations.
Co-design, implement, and maintain comprehensive evaluation frameworks, integrating rigorous participatory methodologies (quantitative, qualitative, mixed methods), logic models, theories of change, GBA+, and culturally safe evaluation practices.
Develop, write, and present high quality evaluation reports, briefs, dashboards and knowledge mobilization products for diverse audiences including leadership, funders, government partners, and community stakeholders.
Lead cross-partner coordination and capacity building, including supporting evaluation literacy, training partners on tools and frameworks, facilitating alignment on indicators, and strengthening evaluation culture across the network.
Support system wide organizational efforts across all three 211 Alberta partners by applying evaluation insights to identify structural constraints and contribute to cross partnership planning that strengthens workflow consistency, integration, and overall service delivery.
Analyze and synthesize complex multi-partner data, ensuring accuracy, ethical use, methodological rigor, and actionable insights to improve program delivery, policy alignment, and system performance.
Support grant reporting, funding proposals, performance measurement requirements, and continuous improvement initiatives, ensuring evaluation activities reinforce system level accountability.
Ensure compliance with ethical evaluation standards, data privacy legislation, and data sharing agreements, including secure handling of sensitive information across organizations.
Represent 211 Alberta to funders, ministries, partners, and external evaluators, ensuring clarity of evaluation expectations and consistent messaging on provincial impact.