Portfolio Maintenance Manager
About The Position
The Portfolio Maintenance Manager runs day-to-day maintenance execution across the ArtHaus portfolio, approximately 2,500 units and growing. This role manages work priorities across every pod, supervises Service Managers who oversee Technicians and Porters on site, manages the Maintenance Coordinators' dispatch queue, ensures turn delivery against the 5-day standard, and handles spend within a defined authority. The President sets the work order standard, SLAs, structure, and capital priorities, and approves the maintenance budget and vendor contracts. This position builds the turn standard, the preventive maintenance program, the vendor strategy, and the annual maintenance budget. The manager is accountable for safety and code compliance, supports hiring for the team, executes daily operations, and directly supervises the Service Managers. ArtHaus currently carries roughly 400 open work orders daily with technicians spread across 40 properties. This role is crucial for controlling the work order queue, ensuring technician productivity, and providing clear communication on maintenance activities to Regional Managers. It is a hands-on operating role with potential for advancement to Director of Maintenance as the maintenance business unit expands.
Requirements
- Minimum of 5 years of multifamily maintenance experience, with at least 2 years supervising technicians across multiple properties (service manager, regional maintenance supervisor, or equivalent), required.
- Strong hands-on knowledge of plumbing, electrical, HVAC, appliances, and unit turn work, enough to scope a job, question an estimate, and verify quality in the field.
- Experience running a work order queue and technician scheduling in a maintenance platform; Yardi Voyager (Maintenance IQ) preferred, or willingness to learn the ArtHaus workflow within the first 30 days.
- Experience approving estimates and invoices within a defined spending authority and managing vendors to scope and price.
- Working knowledge of California habitability requirements, OSHA, and EPA regulations as they apply to residential maintenance.
- EPA 608 Universal required.
- Experience coaching supervisors and holding a team to daily productivity standards.
- Clear written and spoken communication with Regional Managers, Property Managers, residents, vendors, and the team.
- Valid driver's license, reliable transportation, and proper auto insurance required.
- Ability to lift 50 pounds, climb ladders, and work in mechanical spaces.
- Background check required.
Nice To Haves
- CAMT or CPO preferred.
- Experience operating in an EOS company (L10 meetings, scorecards) a plus.
Responsibilities
- Daily work priorities and technician allocation across pods
- Service Manager supervision and technician productivity
- Weekly open work order review and aging control
- Turn execution against the 5-day standard
- Estimates, spend, and invoice approval within defined authority
- Vendor execution from the approved matrix and compliance follow-up
- Purchasing, inventory, keys, and vehicle stipends
- Turn and rent-ready standard, aligned with Regional Managers
- Preventive maintenance program design and schedule ownership
- Vendor strategy, in-house versus vendor decisions, bidding, and contract negotiation
- Annual maintenance budget and monthly variance reporting
- Recruiting, onboarding, and hiring recommendations for the maintenance team
- OSHA, ADA, EPA, and California habitability compliance, emergency rotation, and field safety
- Monthly maintenance report to the President and Regional Managers
Benefits
- Vehicle stipend
- Mileage reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
