Portfolio Maintenance Manager

AvalonBay Communities • Walnut Creek, CA

30d

About The Position

Creating a better way to live is the purpose that binds AvalonBay associates. We take that purpose seriously and expect you will as well. By focusing on collaboration, innovation, and taking ownership of our choices and actions, we act in ways that focus on creating value for our customers, investors and associates. Your positive, professional, and consistent personal interactions make AvalonBay a great place to work. The Role Do you have a passion for leading teams, optimizing operations, and delivering top-tier maintenance standards across multiple communities? At AvalonBay Communities, we’re not just maintaining spaces—we’re cultivating exceptional living experiences. If you’re ready to take ownership of maintenance performance and team development across a diverse portfolio, the Portfolio Maintenance Manager role is your next step. AvalonBay Communities is seeking a Portfolio Maintenance Manager to oversee and manage the maintenance operations and associate performance across a portfolio of three to six communities. As a key leader in the region, you’ll ensure communities operate efficiently, residents experience prompt and quality service, and on-site teams receive the guidance they need to thrive. You Will: Leadership, Partnership & Collaboration Act as a regional leader, partnering with Community Managers, Office Leadership, CapEx teams, and various departments to implement and monitor processes that improve associate and resident satisfaction. Collaborate on asset preservation and enhancement projects, provide input on CapEx planning, and contribute to operating budgets for development/acquisition opportunities. Participate in national workgroups or initiatives, represent the maintenance function, and contribute to broader organizational success. People Management Lead and develop on-site Maintenance Managers and teams, providing coaching, direction, and performance feedback. Ensure proper staffing levels across communities and forecast resource needs based on community goals and challenges. Establish clear expectations and hold maintenance teams accountable for business strategy execution and company initiatives. Financial Performance Prepare, manage, and monitor operating budgets for assigned communities. Control expenses, align financial performance with company goals, and identify cost-saving opportunities without compromising quality or resident satisfaction. Operational Excellence Oversee execution of preventative maintenance programs, vendor contracts, and service provider performance. Conduct or supervise Life Safety Evaluations (LSEs), Mechanical Evaluations (MEs), and ensure maintenance programs are aligned with AVB standards. Ensure disaster recovery protocols and emergency response tools are in place and followed across the portfolio. Resident Satisfaction and Quality Assurance Support community teams in resolving maintenance-related resident concerns quickly and effectively. Conduct regular community inspections to ensure safety, cleanliness, and functionality standards are consistently met. Address customer satisfaction data through service surveys and drive improvements based on results. Compliance and Safety Ensure all operations comply with federal, state, and local regulations including fair housing, OSHA, and building codes. Maintain current certifications and licenses relevant to HVAC, electrical, plumbing, and other systems. Promote a safety-first culture across maintenance teams and ensure compliance with all AvalonBay policies.

Requirements

• 3+ years of experience in multi-family, commercial, hotel/resort, or retail property maintenance management.
• 2+ years of direct supervisory experience required.
• Valid driver’s license and automobile insurance.
• Strong knowledge of maintenance operations, including financial performance, staffing, and service standards.
• Experience managing third-party vendor contracts and overseeing capital projects.
• Proficiency with maintenance systems and Microsoft Office; familiarity with Corrigo, Ops Technology, and Foundation is a plus.
• Excellent communication, team leadership, and coaching skills.
• Strong organizational and problem-solving abilities.
• Ability to analyze KPIs, financial data, and implement improvements.
• Physical ability to inspect properties and perform tasks requiring walking, kneeling, and climbing as needed.

Nice To Haves

• Multi-site oversight experience preferred (400+ units).
• Certifications in HVAC, electrical, plumbing, boilers, or fire systems preferred.
• State/local certifications as required.

Responsibilities

• Act as a regional leader, partnering with Community Managers, Office Leadership, CapEx teams, and various departments to implement and monitor processes that improve associate and resident satisfaction.
• Collaborate on asset preservation and enhancement projects, provide input on CapEx planning, and contribute to operating budgets for development/acquisition opportunities.
• Participate in national workgroups or initiatives, represent the maintenance function, and contribute to broader organizational success.
• Lead and develop on-site Maintenance Managers and teams, providing coaching, direction, and performance feedback.
• Ensure proper staffing levels across communities and forecast resource needs based on community goals and challenges.
• Establish clear expectations and hold maintenance teams accountable for business strategy execution and company initiatives.
• Prepare, manage, and monitor operating budgets for assigned communities.
• Control expenses, align financial performance with company goals, and identify cost-saving opportunities without compromising quality or resident satisfaction.
• Oversee execution of preventative maintenance programs, vendor contracts, and service provider performance.
• Conduct or supervise Life Safety Evaluations (LSEs), Mechanical Evaluations (MEs), and ensure maintenance programs are aligned with AVB standards.
• Ensure disaster recovery protocols and emergency response tools are in place and followed across the portfolio.
• Support community teams in resolving maintenance-related resident concerns quickly and effectively.
• Conduct regular community inspections to ensure safety, cleanliness, and functionality standards are consistently met.
• Address customer satisfaction data through service surveys and drive improvements based on results.
• Ensure all operations comply with federal, state, and local regulations including fair housing, OSHA, and building codes.
• Maintain current certifications and licenses relevant to HVAC, electrical, plumbing, and other systems.
• Promote a safety-first culture across maintenance teams and ensure compliance with all AvalonBay policies.

Benefits

• Comprehensive benefits — health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more.
• Growth based on achievement and promotion from within.
• Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization – including destination awards, ‘AvalonBay’s Very Best’ recognition program and others!).
• A 20% discount on our incredible apartment homes.
• A culture built on purpose and our core values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed