Portfolio Maintenance Coordinator

SPOKANE NEIGHBORHOOD ACTION PARTNERS•Spokane, WA

7d•$25 - $39•Hybrid

About The Position

SNAP is seeking a qualified individual for a Portfolio Maintenance Coordinator to work in SNAP’s Housing Services Core. This position is full-time (40 hrs), regular, and open to all qualified individuals. The position manages day-to-day maintenance operations of a 354-unit affordable housing portfolio. Specific focus on activities relating to property unit inspection (NSPIRE), delinquent work order completion, and capital repairs of less than $25,000. Ensures compliance with SNAP procedures and applicable regulations, including, but not limited to, HUD regulations, including Housing Quality Standards, Washington State Landlord-Tenant Law, to ensure that SNAP’s interests are protected. Promotes community concept among SNAP properties, providing a clean, safe, friendly, and comfortable place for people to live.

Requirements

A bachelor’s degree and 2 years of experience in property maintenance-related positions, or some combination of education and experience in property maintenance-related positions totaling 5 years.
Technical building systems knowledge, including HVAC, electrical, plumbing, mechanical systems, carpentry, and appliance repair.
Safety and compliance expertise, such as OSHA standards, lockout/tagout, hazardous materials handling, and building/fire code awareness.
Leadership and team‑management skills, including training staff, delegating tasks, communication, evaluating staff, and customer service.
Ability to work with diverse populations.
Ability to work within challenging living environments – poor housekeeping, hoarding etc.
Administrative and organizational skills like work order management, preventive maintenance planning, documentation, inventory control, and vendor coordination.
Problem‑solving and technology proficiency, including troubleshooting complex issues, reading blueprints, and using CMMS or maintenance software.
Proficiency with Microsoft Office Suite of tools including Word and Outlook.
Proficient at using databases for information management.
Certified Manager of Maintenance Preferred or the ability to obtain it within 60 days of hire.
Fair Housing Essentials & Specialist Training or the ability to obtain it within 30 days of hire.
Valid driver’s license, satisfactory driving record, insurance, and personal vehicle for Agency business (mileage reimbursed)

Nice To Haves

A bachelor's degree and 5 years of experience in property maintenance-related positions or some combination of education and experience totaling 7 years.
Affordable Housing (HUD, HOME, LIHTC, USDA-RD) experience is a strong plus.
ResMan experience is preferred by not required.

Responsibilities

Provides supervision of positions such as, but not limited to, maintenance technicians and porters to ensure the maintenance operations of the portfolio are completed on a day-to-day basis.
Assigns work, establishes priorities and ensures work orders are updated appropriately. Ensure that staff utilize the software tools available to them.
Oversee maintenance budget and cost control while maintaining a high standard of workmanship across the entire portfolio. Review and approve purchase orders for maintenance-related work.
Selects, trains, supports, supervises, and evaluates assigned staff. Ensure team members receive job-related orientation and ongoing maintenance training.
Oversee all third-party maintenance inspections, to include initial coordination, pre-inspections, final inspection, and any required remediation & reporting.
Establishes clear expectations for performance, supports employee development, and holds employees accountable for their work performance, processes, and results.
Primary point of contact to assist with troubleshooting mechanical, electrical, HVAC, plumbing, or building systems, before vendors are called.
Work with outside contractors for specialized repairs or projects.
Establish and enforce a portfolio-wide preventative maintenance plan & schedule using the digital tools available.
Support capital improvement planning by identifying assets again and needed upgrades.
Fosters a positive and productive working environment characterized by open communication, expectations of excellence, and adaptability to change.
Conducts regular site visits and quality control inspections in compliance with HQS and/or other standards.
Maintains files, reports, and statistical data, ensuring accuracy and timeliness of information.
Must be available for emergency “on call” status.
Completes assigned projects and performs other duties as assigned or as the situation dictates, including providing on-site support to complete backlogged work orders and delinquent unit turns.
Works with coworkers and volunteers to promote a positive, respectful, and productive working environment, while protecting client confidentiality and dignity.
Within the context of the stated principal job duties, serves as an ambassador of SNAP’s mission and values.
Provides excellent customer service at all times, as well as helps to grow the customer service culture within the agency.