Director)

Salesforce•San Francisco, CA

1d•Remote

About The Position

Salesforce is seeking a Portfolio Leader to directly manage and grow a team of technical AI specialists deploying Agentforce solutions within complex customer environments. This is a hands-on leadership role requiring engineering excellence and executive-level operation. The role is a mission-critical multiplier on the agentic frontier, leading a blended delivery team of Forward Deployed Engineers (technical builders) and Deployment Strategists (customer-facing advisors). The teams co-build and deliver agentic AI solutions, and the leader will set engineering standards, resolve complex customer deployments, and scale talent for production AI shipping. The role involves capacity planning, talent acquisition, staffing, fostering an AI-augmented engineering culture, and influencing product roadmaps through field insights.

Requirements

4+ years of direct people management or high-impact technical leadership steering cross-functional engineering or technical teams.
Track record of hiring, mentoring, and scaling technical talent.
Deep architectural understanding of AI, LLMs, and the Salesforce ecosystem.
Hands-on experience with enterprise software implementation, data modeling, API integration, and AI deployments.
Direct, hands-on experience architecting or deploying Salesforce Data Cloud and the Agentforce platform.
Strong background navigating high-touch customer strategies at a Global level.
Exceptional executive-level communication and influence skills.
Ability to hold own in a room with customer CTOs and enterprise architects.
Exceptional problem-solving instincts, extreme resourcefulness, and a "get-things-done" demeanor.
Thrive at the technical helm where code is being actively shipped.

Nice To Haves

Hands-on experience building multi-agent systems, prompt engineering pipelines, or deterministic AI guardrails.
Familiarity with cloud data platforms (Snowflake, Databricks, BigQuery) and enterprise data pipelines.
Relevant Salesforce certifications (Advanced Admin, Service Cloud, Data Cloud, Sales Cloud, or Agentforce Specialist).

Responsibilities

Own capacity planning, talent acquisition, and staffing for cross-functional squads.
Foster an inclusive, high-energy, and psychologically safe engineering culture.
Partner directly with Product and Engineering organizations on pilot programs and beta rollouts.
Recruit, mentor, and develop technical and strategic builders.
Drive technical excellence, structure career growth, and foster an environment for shipping high-quality systems.
Monitor key delivery metrics, coach teams on optimization, and manage complex customer escalations.
Serve as the final technical escalation point for the portfolio.
Maintain deep architectural judgment across the Salesforce platform, LLM techniques, data pipelines, and agentic orchestration.
Guide enterprise implementations, unblocking data readiness, tool integration, and multi-agent orchestration challenges.
Assess customer technical readiness, remove deployment barriers, and codify standardized delivery methodologies.
Build and anchor strong executive-level relationships within the customer portfolio.
Ensure flawless Agentforce activation, rollout, and sustained production value.
Operationally run the account portfolio with engineering rigor, monitoring health, delivery velocity, and consumption metrics.
Partner with Services, Account Success, and Product teams to accelerate Agentforce activation and consumption.
Accelerate customer progress from pilot to production at hyper-speed.