Director)

Salesforce•San Francisco, MA

3d•$170,660 - $289,380•Hybrid

About The Position

Salesforce is seeking a Portfolio Leader (Manager/Sr. Manager/Director) to directly manage and grow a team of technical AI specialists deploying Agentforce solutions within complex customer environments. This is a hands-on leadership role requiring a builder mindset, engineering excellence, and executive-level operation. The role involves leading a blended delivery team of Forward Deployed Engineers (technical builders) and Deployment Strategists (customer-facing advisors). The leader will set engineering standards, resolve complex customer deployments, and scale talent for production AI solutions. This position is critical for the agentic frontier and acts as a mission-critical multiplier.

Requirements

4+ years of direct people management or high-impact technical leadership steering cross-functional engineering or technical teams.
Track record of hiring, mentoring, and scaling technical talent.
Deep architectural understanding of AI, LLMs, and the Salesforce ecosystem.
Hands-on experience with enterprise software implementation, data modeling, API integration, and AI deployments.
Direct, hands-on experience architecting or deploying Salesforce Data Cloud and the Agentforce platform.
Strong background navigating high-touch customer strategies at a Global level.
Exceptional executive-level communication and influence skills.
Ability to hold your own in a room with customer CTOs and enterprise architects.
Exceptional problem-solving instincts, extreme resourcefulness, and a "get-things-done" demeanor.
Thrive at the technical helm where code is being actively shipped.

Nice To Haves

Hands-on experience building multi-agent systems, prompt engineering pipelines, or deterministic AI guardrails.
Familiarity with cloud data platforms (Snowflake, Databricks, BigQuery) and enterprise data pipelines.
Relevant Salesforce certifications (Advanced Admin, Service Cloud, Data Cloud, Sales Cloud, or Agentforce Specialist).

Responsibilities

Own capacity planning, talent acquisition, and staffing for cross-functional squads to deploy Agentforce at enterprise scale.
Foster an inclusive, high-energy, and psychologically safe engineering culture where builders iterate fast and continuously level up.
Partner directly with Product and Engineering organizations on pilot programs and beta rollouts, influencing the Agentforce core roadmap with field insights.
Recruit, mentor, and develop technical and strategic builders, driving technical excellence and career growth.
Monitor key delivery metrics, coach teams on optimization, and manage complex customer escalations to ensure rapid deployment from sketch to deployable.
Serve as the final technical escalation point for the portfolio, maintaining deep architectural judgment across the Salesforce platform, LLM techniques, data pipelines, and agentic orchestration.
Guide enterprise implementations by unblocking complex data readiness, tool integration, and multi-agent orchestration challenges.
Assess customer technical readiness, remove deployment barriers, and codify standardized, repeatable delivery methodologies.
Build and anchor strong executive-level relationships within the customer portfolio to ensure Agentforce activation, rollout, and sustained production value.
Operationally run the account portfolio with engineering rigor, monitoring health, delivery velocity, and core consumption metrics.
Partner with Services, Account Success, and Product teams to help enterprises activate and consume Agentforce quickly, moving customers from pilot to production at hyper-speed.