Portfolio Customer Success Manager

Juicebox

15d • $140,000 - $190,000

About The Position

Juicebox is hiring a Portfolio Customer Success Manager to help build its founding Portfolio Customer Success team and create a scalable, team-based model for SMB customers. Customer Success at Juicebox combines commercial ownership, AI workflow enablement, and customer strategy. The role owns the customer relationship across onboarding, adoption, expansion, and renewal, while serving as a trusted advisor and AI workflow expert.

Customers range from enterprise talent teams to startup founders, staffing firms, and VC talent partners. Because Juicebox is a product-led growth business, customers may start small and scale quickly, and the CSM may manage onboarding, expansion, and renewal motions at the same time. The role includes running one-to-many enablement, using customer signals to identify risk and growth opportunities, guiding adoption of AI-native workflows, and helping customers achieve measurable outcomes. The Portfolio CSM will also help define and improve the Customer Success playbook as Juicebox grows.

Requirements

• At least 2 years of experience in Customer Success or Account Management, with ownership of a revenue target and a portfolio of 150–200 or more accounts.
• Experience working directly with customers in a digital, scale, pool model.
• A track record of exceeding goals and driving customer growth.
• Ability to manage multiple customer conversations and priorities simultaneously.
• A builder mindset and comfort operating amid ambiguity before a playbook exists.
• Experience in SaaS, consulting, HR tech, or talent tech.

Nice To Haves

• Recruiting industry experience.

Responsibilities

• Build a scalable, team-based Customer Success model for SMB customers as part of the founding Portfolio CSM team.
• Own onboarding, adoption, and retention for a portfolio of SMB accounts.
• Run and improve one-to-many enablement, including kickoff and training sessions, office hours, and webinars.
• Use usage data and customer signals to identify risk and expansion opportunities and act on them.
• Drive measurable outcomes across onboarding, adoption, expansion, and renewal.
• Promote adoption of AI-native workflows, guide change management, and help customers reach their first “aha” moment and beyond.
• Own commercial conversations, including renewals and expansions.
• Build trusted relationships with end users, champions, TA Ops leaders, and hiring managers.
• Lead ROI discussions and QBRs to demonstrate impact and strengthen customer partnerships.
• Identify gaps, solve problems, and scale best practices to define and improve the portfolio Customer Success playbook.

Benefits

• Top-of-market compensation with meaningful equity.
• Daily meals, including breakfast catering, lunch through DoorDash corporate, and dinner for employees staying after 7 p.m.
• For US employees: 100% employer-paid employee medical coverage (PPO Platinum plan with $0 deductible), with a 90% employer contribution for dependents.
• For US employees: Dental and vision coverage that is 90% employer-covered for employees and 85% for dependents.
• For US employees: $2,000 annual wellness stipend.
• For US employees: $300 per month commuting stipend.
• For UK employees: Private medical insurance with £0 excess, full outpatient cover, comprehensive cancer care, mental health treatment, and 24/7 GP access.
• For UK employees: £1,500 annual wellness stipend.
• For UK employees: £3,500 per year commuting stipend.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed