Customer Portfolio Manager
About The Position
The Customer Portfolio Manager serves as the primary liaison and single point of contact for assigned customers, owning customer relationships and contributing to overall business strategy. The role is responsible for customer portfolio profit and loss and growth, ongoing technical and business support, and developing customer communication plans and regular customer reviews. The position oversees Gas Power warranty and commercial considerations; outage scope, planning, and resolution; parts and repair planning; customer invoicing and credit memo processing; and contract leadership and fulfillment. It also sells flow-type services and manages Digital and Total Plant Solutions agreements in coordination with functional groups. The position requires a bachelor’s degree, or an accepted equivalent combination of education and power-generation industry experience, plus at least five years of relevant experience. Travel of approximately 30% is required. This is a remote position, and relocation assistance is provided.
Requirements
- Bachelor’s degree from an accredited university or college; alternatively, a high school diploma or GED with at least 5 years of power-generation industry experience, or an associate degree with 4 years of power-generation industry experience.
- At least 5 years of knowledge and experience in power plant field services or contract management.
- Willingness and ability to travel 30% of the time.
- Legally authorized to work in the United States; any offer is conditioned on successful completion of a drug screen, as applicable.
Nice To Haves
- Bachelor’s degree preferably in a technical or engineering field, such as mechanical or electrical engineering.
- Experience planning and executing outages.
- Strong leadership, financial, and commercial skills.
- Ability to lead a team in a dynamic, energetic, and proactive environment.
- Experience working with customer leadership teams.
- Demonstrated communication and organizational skills.
- Strong oral and written communication skills.
- Strong interpersonal skills.
Responsibilities
- Serve as a liaison between internal and external organizations and assigned customers; own customer relationships and contribute to overall business strategy.
- Develop strong customer relationships and serve as the single point of contact, managing customer communications.
- Manage customer portfolio profit and loss and growth.
- Provide ongoing technical and business support to assigned customers.
- Develop and own site customer communication plans and coordinate regular GE/customer reviews of existing and new products and services.
- Oversee Gas Power warranty and applicable commercial considerations, including concessions, balancing customer and GE interests.
- Develop outage scopes and communicate them to FieldCore.
- Manage outage and non-outage parts planning, including quote requests, customer quotes, and parts orders.
- Lead the direction of emergent and forced outage resolution.
- Organize pre-outage, post-outage, and outage milestone meetings.
- Manage customer invoicing and credit memo processing.
- Manage on-site and GRS part and component repairs, including repair scope planning, quote requests, scheduling, and resolution of repair issues within the GE network.
- Lead contract fulfillment and understand contract deliverables, terms and conditions, and requirements such as liquidated damages and bonus structures; identify opportunities to introduce new technology.
- Sell flow-type services, including Parts, FieldCore, and Lease Engine, from opportunity identification through quote preparation, order entry, demand placement, and sales conversion.
- Manage Digital and Total Plant Solutions agreements and coordinate with functional groups.
Benefits
- Medical, dental, vision, and prescription drug coverage.
- Access to Health Coach from GE Vernova, a 24/7 nurse-based resource.
- Employee Assistance Program with 24/7 confidential assessment, counseling, and referral services.
- GE Vernova Retirement Savings Plan, including a tax-advantaged 401(k) opportunity with company matching and company retirement contributions.
- Access to Fidelity resources and financial planning consultants.
- Tuition assistance.
- Adoption assistance.
- Paid parental leave.
- Disability benefits.
- Life insurance.
- 12 paid holidays.
- Permissive time off.
- Discretionary annual bonus.
- Relocation assistance.
- Professional development and competitive compensation.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
