Licensed Portfolio Community Manager- Daytona Beach

Empire Management Group, Inc.•Daytona Beach, FL

5d•Hybrid

About The Position

Empire Management Group is seeking a dynamic and detail-oriented Portfolio Community Association Manager to oversee operations, financials and maintenance of residential communities. The ideal candidate will serve as the primary liaison between homeowners, board members, and vendors, ensuring the community operates efficiently, adheres to its governing documents, and fosters a positive living environment. The Community Association Manager is accountable for managing an assigned portfolio of communities to provide an agreed scope of services and achieve targeted service and financial goals.

Requirements

1+ years of experience within the community association industry within managing portfolios required.
Must have a valid driver’s license and current vehicle liability insurance.
Valid Florida Community Association Manager License
Must be able to attend board meetings in the evenings and respond to after-hours emergencies as necessary.
Active Community Association Manager License in good standing
Driver’s license and the ability to attend evening meetings
Proficiency in verbal and written communication
Working knowledge of federal and state laws governing the operation of community associations.
Good working knowledge of the community’s governing document and rules.
Excellent people skills and proven ability to maintain working relationships with developers, boards, homeowners, vendors, and fellow employees.
Superior communication, and networking ability.
Strong speaking and writing skills, with the ability to communicate effectively on a variety of levels.
Strong organizational and conflict resolution skills.
Computer skills in Windows Suite and Community Association Software.
Basic understanding of legal principles and procedures, particularly in the realm of real estate and property law, is preferred.
Excellent written and verbal communication skills, in English and Spanish, to effectively interact with team members, clients, and external parties.
Ability to manage multiple tasks simultaneously and prioritize workload effectively to meet deadlines.
Proficiency in using Microsoft Office suite and varies document management systems for communication purposes.
Collaborative attitude with a willingness to work closely with team members to achieve common goals.

Responsibilities

Serve as the primary liaison between homeowners, board members, and vendors.
Ensure the community operates efficiently, adheres to its governing documents, and fosters a positive living environment.
Manage an assigned portfolio of communities to provide an agreed scope of services and achieve targeted service and financial goals.
Collaborate with the association’s Board of Directors, providing guidance on policies, procedures and compliance with governing documents and applicable laws.
Prepare Board packets prior to the meeting, to include any relevant information needed.
Facilitate Board Meetings as outlined in the contract.
Attend meetings with committees and vendors as needed.
Develop and maintain the annual budget, including monitoring expenses and recommending cost-effective solutions.
Oversee assessment collections, handle delinquent accounts and provide regular financial reports to the Board.
Approve and process vendor payments.
Address resident concerns and enforce community rules and regulations professionally and impartially.
Communicate updates, announcements and changes via the community’s preferred communication style.
Maintain accurate records of meetings, correspondence, contracts and community documents.
Facilitate effective vendor selection, including solicitation bids, hiring and overseeing performance, ensuring adherence to professional contract management standards.
Effectively manage the on-time, on budget completion of special projects that meet agreed objectives.
Review applications for compliance-based on association restrictions and forward applications to appropriate board/committee with a recommendation.
Establish and maintain agreed standards for operations and maintenance.
Procure and manage service providers.
Scheduling and conduct community and common area inspections.
Provide a complete, timely, and effective covenant enforcement service.
Conduct effective vendor bidding processes (bidding, hiring, monitoring) that demonstrate professional contract management practices.
Ensure the timely, efficient, customer-oriented handling and resolution of each inquiry, request, dispute, or complaint (via telephone, e-mail, and face to face) by establishing needs, investigating problems, implementing agreed solutions, and documenting as appropriate.
Contribute to safety and security for each community by developing and implementing emergency and/or disaster preparedness plans, monitoring gate access controls, and identifying other safety issues and unsafe conditions during property inspections.