Irrigation Helper - Daytona Beach

Massey Services•South Daytona, FL

1d•Onsite

About The Position

Massey Services is a leading service company with a strong history of profitable growth and a commitment to quality service. We employ over 2,800 team members and operate over 2,400 vehicles, providing Residential and Commercial Pest Prevention, Termite Protection, Landscape and Irrigation Services to over 800,000 customers across multiple states. This role is responsible for delivering great service, maintaining customer satisfaction, and upholding the company's professional image and standards.

Requirements

High School Diploma or equivalent experience required.
Must have or be able to obtain a required driver's license and maintain a company-approved driving record.
Must possess the ability to carry out instructions furnished in written, oral, computer, or diagrammatic form.
Must possess the ability to deal with problems encountered during business transactions.
Must possess mathematical ability to accurately complete and file necessary reports.
Must be able to read and comprehend industry product labels.
Must possess good communication skills and exhibit a willing-to-please, friendly demeanor and a professional image at all times.
Valid Driver's License and Clean Driving Record.
Background checks completed on all candidates considered for hire.

Nice To Haves

Ideal candidate will possess a “can do” attitude with strong work ethic and must be adept to work in a fast paced environment.
Strong verbal and written communication skills.
Is responsible for the overall experience of our customers.
Must be a Strong communicator and provide accurate & timely completion of required paperwork.
Compares and evaluates possible customer service solutions and recommends a customized service plan that best meet their needs.
We are dedicated to finding and developing the best people.
We want individuals who share our core values and demonstrate a passion for: “Total Customer Satisfaction”

Responsibilities

Project a quality image by looking and acting professional.
Deliver great service on time and satisfy every customer.
Be dependable and honor commitments.
Continuously learn technically, legally, and professionally.
Build trusting relationships with customers by always doing what's right.
Learn and comply with all Company policies, standards, and protocols.
Maintain and service all GreenUp customers according to Company policy.
Complete all required Company training and attend technical training meetings.
Maintain vehicle in a clean, safe, and properly decaled condition, including a complete inventory of required equipment, keeping it organized and in operating condition.
Inspect for and advise customers of potential problems, presenting solutions and fostering positive rapport.
Respond to and resolve customer complaints within 48 hours or at the customer's convenience.
Maintain an unserviced accounts list and reschedule missed accounts daily.
Maintain and follow all 'special instructions' on each account.
Stay informed regarding all state, federal, and local regulations and Company policies and procedures.
Learn and use safety procedures and equipment as required.
Perform all job duties according to regulations and Company policies and procedures.
Maintain current product knowledge and stay informed of the latest technical data.
Remain in contact with the office during the day and respond to communications in a timely manner.
Submit daily service reports as required, accurately documenting information and obtaining customer signatures.
Make every effort to prevent cancellations by providing timely service, returning calls, notifying management of cancellation requests, and providing solutions.
Inform management of any safety issues, customer concerns, and service issues encountered.
Make a minimum of one new sale per week.
Secure leads for all services provided by the Company.
Perform other duties as assigned.