Portfolio Claims Handler

Hiscox•Hartford, CT

About The Position

Join our dynamic and forward-thinking Claims team in a temporary contract capacity. You’ll support an energetic and innovative group while applying your expertise to complex claims and collaborating with business partners across the organization. The Temporary Contract Complex Claims Specialist—Professional Liability is an individual contributor engaged for a defined assignment to provide interim claims-handling support across multiple Professional Liability lines. The contractor will manage mid- to high-severity primary claims from inception through resolution, including Allied Healthcare Professional Liability, Architects & Engineers Professional Liability, and Miscellaneous Professional Liability matters involving professionals such as insurance agents, property managers, tax preparers, consultants, and other service providers. The assignment includes all aspects of the claims and litigation process and requires coordination with external and internal business partners, including outside experts, legal counsel, underwriting, and other stakeholders. The anticipated assignment duration, work schedule, and extension potential will be confirmed during the engagement process.

Requirements

5+ years of Professional Liability and/or Specialty or Financial Lines claims-handling experience, preferably including one or more of the following: Allied Healthcare, Architects & Engineers, or Miscellaneous Professional Liability
A JD from an ABA accredited law school may be considered as a supplement to claims handling experience
Proven ability to positively affect complex claims outcomes through investigation, negotiation and effectively leading litigation
Ability to work in a fast-paced and changing environment
Advanced knowledge of Professional Liability coverage principles, with the ability to apply coverage analysis across Allied Healthcare, Architects & Engineers, and Miscellaneous Professional Liability claims
Advanced knowledge of litigation process and negotiation skills
Excellent verbal and written communication skills
Advanced analytical skills
B.A./B.S Degree required, JD optimal
Must hold, or be able to obtain before handling applicable claims, all adjuster licenses required for the jurisdictions covered by the assignment

Responsibilities

Adjusts and resolves complex, mid- to high-severity Professional Liability claims, including Allied Healthcare, Architects & Engineers, and Miscellaneous Professional Liability matters in all phases of litigation
With minimal supervision, drafts complex coverage letters, including reservation of rights and denial letters
Reviews and provides analysis of claim documentation and legal filings
Drives litigation best practices to lead defense strategy on litigated files
Shares subject-matter expertise and provides knowledge support to team members as needed during the assignment
Uses superior knowledge and experience to affect positive claim outcome via investigation, negotiation and utilization of alternative dispute resolutions
Identifies and communicates emerging exposures, claim trends, and cross-line issues affecting Professional Liability portfolios
Identifies suspected fraudulent claims and tracks with special investigations unit
Accurately documents claim files with all relevant claim documentation, correspondence and notes in compliance with company policies and applicable regulatory authorities