Portfolio Assistant, Private Wealth

BMO•Pickering, ON

11d•Onsite

About The Position

The Portfolio Assistant provides administrative and operational support for financial and investment planning and advice, aiming to deliver an exceptional customer experience. This role involves working collaboratively within an Investment Counsellor team or Private Wealth branch and with business partners. Key responsibilities include identifying gaps and best practices by monitoring sales and service performance, contributing to business objectives through client relationship building and acquisition (via internal referrals and external marketing), and expanding business growth through telemarketing and outbound calls. The assistant coordinates marketing activities and sales materials, provides detailed information on products and services, and determines appropriate communication for investment aspects. They are expected to independently resolve client complaints, stay current with the investment services marketplace and regulatory environment, and coordinate strategic initiatives. The role also involves data analysis for insights, generating reports and dashboards, and providing specialized support for client services, including preparing for client meetings and annual reviews. Ensuring client needs are met, managing requests according to policies, maintaining schedules for customer meetings and office coverage, and meeting high-quality service standards are crucial. The assistant develops client rapport, organizes work for accuracy, and adheres to risk and compliance processes to safeguard assets and maintain privacy. They protect the Bank's assets and comply with all regulatory, legal, and ethical requirements, handling complex tasks and escalations, and making risk-informed decisions aligned with business strategy and policy.

Requirements

Typically 3+ years of relevant experience
Post-secondary degree in related field of study or an equivalent combination of education and experience.
Advanced knowledge of investment process and procedures.
Advanced knowledge of proprietary products and services in order to identify potential products and services to client needs and advise members of the team.
Specialized knowledge.
Good Verbal & written communication skills.
Good Organization skills.
Good Collaboration & team skills.
Good Analytical and problem solving skills.

Nice To Haves

Prior completion of the Canadian Security Course is preferred.
Current enrollment in the Chartered Investment Manager (CIM) or Chartered Financial Analyst (CFA) course is an asset.

Responsibilities

Provides administrative and operational support to the delivery of financial and investment planning and advice to deliver an exceptional customer experience.
Works collaboratively within the assigned Investment Counsellor team / Private Wealth branch and with business partners.
Identifies gaps, issues and best practices through monitoring of sales and service performance targets against plans.
Contribute to the team’s business objectives by building and maintaining client relationships through client acquisition both from internal referrals (within existing book of business) and external sources (through marketing initiatives).
Expands the business growth potential of the team through telemarketing and outbound calls.
Coordinates marketing activities and sales material to support client / prospect conversations.
Provides knowledge detailed information about products and services offered.
Determines appropriate communication/service regarding all aspects of investing.
Independently resolves client complaints in a timely and effective manner; escalates as required.
Keeps current with investment services marketplace, products, and service offerings and the legal and regulatory environment for the industry.
Coordinates and executes specific activities for the implementation of strategic initiatives; includes tracking metrics and milestones.
Analyzes data and information to provide insights and recommendations.
Gathers and formats data into regular and ad-hoc reports, and dashboards.
Provides specialized support related to investment client services issue including preparing information for client meetings, annual reviews, etc.
Ensures client needs are met or exceeded; manages requests in accordance with established policies and procedures.
Maintain the schedule / calendar to coordinate customer meetings and office coverage.
Meets high-quality service standards to maximize relationship retention and growth.
Develops rapport and instills confidence with the client to develop credibility and earn their trust.
Organizes work information to ensure accuracy and completeness.
Follows through on the risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, act in their best interests, and ensures an effectively run branch.
Protects the Bank's assets and complies with all regulatory, legal and ethical requirements.
Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
Analyzes issues and determines next steps.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.