Porter

Lithia & Driveway•Farmington Hills, MI

6d•Onsite

About The Position

Lithia & Driveway is seeking a Porter to join their team at L0405 Suburban CDJR Farmington Hills. The Porter will be responsible for greeting and assisting service customers, preparing vehicles for service, and maintaining the organization of the service area. This role is crucial in ensuring a positive customer experience from the moment they arrive at the dealership.

Requirements

Strong attention to detail
Sense of urgency
Excellent communication
Basic computer skills
Acceptable driving record and a valid driver's license in your state of residence

Responsibilities

Greet and welcome service customers in a genuinely friendly and courteous manner.
Assist all customers promptly and professionally.
Install disposable seat covers, steering wheel cover, and floor mats in vehicles arriving for service.
Identify the service advisor with whom the customer has an appointment and notify that advisor.
Drive vehicles from the service lane to their proper places in the service parking lot.
Retrieve customer vehicles from the parking lot when their bill is paid or as directed by the advisor.
Maintain the parking lot in a neat and organized manner.
Maintain a clean and organized work area.
Assist the Service Receptionist with incoming telephone calls when necessary, answering in a professional and prompt manner.
Assist Shuttle driver when needed.
Perform various clerical tasks as assigned by service management.
Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees or customers.
Maintain a valid local area driver’s license and immediately inform management of any changes in its status.
Other duties as assigned.