Porter

Keener Group•Porter, TX

42d•Onsite

About The Position

The Porter (Groundskeeper/Porter) is responsible for maintaining the property’s appearance and curb appeal and assisting service staff with efficient property operations. The role includes daily grounds upkeep, cleaning and detailing indoor and outdoor common areas, assisting with apartment maintenance and make-ready work, completing minor service requests, and supporting residents and vendors with a customer-service focus. The Porter must be trained in assigned duties and company policies and procedures, follow safety requirements, and perform additional reasonable duties assigned by the Community Manager or Lead Maintenance Technician. This is a non-exempt position eligible for overtime, with a minimum work schedule of 40 hours per week. The weekly schedule may change as required, and weekend work may be necessary.

Requirements

Must meet the position’s physical requirements and be able to take directions.
High school diploma or equivalent preferred.
Must have reliable transportation.
Must be knowledgeable and skilled in the safe use and maintenance of listed hand tools, user-moved aids, and power tools.
Must be able to work outdoors in all conditions for extended periods, work in awkward or confined positions, and work in a fast-paced, customer-service-oriented environment.
Must meet deadlines under pressure, work both independently and as part of a team, follow supervisors’ instructions, use problem-solving skills, and interact professionally and pleasantly with coworkers, supervisors, guests, residents, vendors, and the public.
Must be able to apply logical thinking to practical situations, follow standardized procedures that may involve minor deviations, and reason beyond a specific set of instructions.
Must comply with company performance standards, policies, rules, procedures, and supervisory instructions.
Must be able to perform the stated physical activities, including standing for most of the workday; bending, stooping, squatting, climbing stairs and ladders, pushing and pulling, reaching overhead, gripping and handling tools, finger dexterity, and lifting and carrying supplies and equipment.
Lifting and carrying more than 50 pounds must be done with assistance from one or more people.
Must be able to observe areas needing attention, read caution labels and written instructions, communicate with team members, vendors, and residents, listen to help diagnose repairs, and receive instructions from staff.

Nice To Haves

High school diploma or equivalent.
Pool maintenance certification, for pool-cleaning and maintenance duties.

Responsibilities

Conduct business in accordance with company policies and procedures and applicable laws, including OSHA, ADA, and Fair Housing laws.
Replace exterior lighting and, if pool-maintenance certified, clean and maintain the pool as directed.
Maintain awareness of safety precautions, identify unsafe property conditions, and report or take action to correct them; know utility and fixture shutoffs and sewer cleanouts, and keep storage areas locked when not in use.
Walk the property daily and remove litter and debris from grounds, pool and recreation areas, laundry and mail areas, dumpster areas, roadsides, walkways, parking lots, and drives.
Perform trash-outs in vacant apartments, removing abandoned furniture, trash, and boxes to dumpsters or storage areas.
Clean and maintain pools, spas and filters, offices, restrooms, clubhouses, laundry and exercise rooms, vacant apartments, drains, exterior lights, common areas, models, and breezeways; remove and dispose of trash.
Assist with apartment maintenance, including installing sinks, screens, weather stripping, and ceiling fans; removing or handling appliances and fixtures; monitoring air-conditioning lines; unclogging sinks and toilets; and repairing drywall.
Pressure wash building exteriors; repair fences; paint designated interior and exterior areas; detail the property; clean and rake shrub areas; shovel mud when needed; and use a leaf blower to clear sidewalks and walking areas.
Repair or replace windows, screens, sliding glass doors, and other property items as directed.
Perform routine property maintenance, minor service requests, make-ready duties, work-area cleanup, and safety-related duties as requested by the Community Manager or Lead Maintenance Technician; follow procedures when completing service requests.
Pick up supplies, deliver packages and notices, distribute resident communications, change locks, and make keys when directed.
Assist with physical tasks such as tearing down fences, digging post holes, and carrying abandoned furniture; help maintain storage areas and grounds.
Work with residents’ satisfaction in mind and support the company’s customer-service culture with residents, vendors, and coworkers.
Become familiar with annual company strategic goals and strive to accomplish them at the site level.
Complete additional duties and assignments as directed by supervisors or company officials, including cross-training as needed.
Learn and comply with company safety rules, report unsafe conditions promptly, understand the safety features of equipment and materials, consult a supervisor when unsure of safe procedures, and complete required monthly safety courses.