Porter (Bellperson)

AccorHotel•Vancouver, BC

5d•CA$19 - CA$24•Onsite

About The Position

As a Porter at Fairmont Hotel Vancouver, you'll be among the first and last colleagues our guests encounter, playing an important role in creating exceptional arrival and departure experiences. Through warm hospitality, professionalism, and attention to detail, you'll assist guests with their luggage, provide information about our hotel and the city, coordinate transportation, and ensure every interaction reflects the exceptional service standards of our iconic Castle in the City.

Requirements

Previous customer service experience in hospitality, tourism, travel, or another service-focused environment
A genuine passion for delivering exceptional guest experiences
Strong interpersonal, communication, and problem-solving skills
Professional appearance with a polished and friendly demeanor
Ability to multitask and remain calm in a fast-paced environment
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Nice To Haves

Previous hotel or luxury hotel experience is an asset
Knowledge of Metro Vancouver and local attractions is an asset
Valid Class 5 Driver's License with a clean driving abstract is preferred
Additional language skills are considered an asset

Responsibilities

Welcome arriving and departing guests with warm, engaging, and personalized service.
Safely transport guest luggage, packages, and personal belongings throughout the hotel.
Escort guests to their guestrooms while introducing room features, hotel amenities, and services.
Coordinate transportation requests and provide directions and recommendations for local attractions and points of interest.
Deliver guest amenities, messages, packages, and other requested items promptly and professionally.
Assist with luggage storage, retrieval, and accurate luggage control procedures.
Maintain a visible and welcoming presence in the lobby while providing assistance to guests and supporting fellow colleagues.
Work collaboratively with Concierge, Front Office, Royal Service, Housekeeping, Security, and other hotel departments to ensure seamless guest experiences.
Maintain the cleanliness and organization of luggage storage areas, lobby spaces, and bell service equipment.
Follow all hotel policies, service standards, health and safety procedures, and appearance standards.
Perform other duties as assigned.

Benefits

An inclusive, empowering, and positive workplace where people are at the heart of everything we do
The opportunity to work alongside passionate hospitality professionals who are committed to creating memorable guest experiences
Competitive pay starting at $19.12 per hour, increasing to $23.90 per hour upon successful completion of the probationary period
Complimentary meals during your shift through our Colleague Dining Program
Comprehensive benefits package including health, dental, vision, life, disability, and paramedical coverage (subject to eligibility)
Company-matched pension plan, with the option to participate in our Group Registered Retirement Savings Plan
Exclusive access to our Pacific Northwest Food & Beverage Discount Program, offering 50% off at participating Fairmont restaurants in Vancouver, Victoria, and Whistler
Monthly TransLink pass reimbursement
Complimentary hotel stay with breakfast for two through our Be Our Guest program
Colleague rates at Accor hotels worldwide for you and your family
Learning and development opportunities through Accor Academies
Opportunities to give back through our Corporate Social Responsibility initiatives
The chance to build your career in one of Vancouver's most iconic luxury hotels